Schminke, Marshall; Caldwell, James; Ambrose, Maureen L.; … - In: Organizational Behavior and Human Decision Processes 123 (2014) 2, pp. 206-219
This research examines organizational attempts to recover internally from ethical failures witnessed by employees. Drawing on research on service failure recovery, relationship repair, and behavioral ethics, we investigate how witnessing unethical acts in an organization impacts employees and...