SHAFIEE, MAHMOOD; CHUKOVA, STEFANKA; FINKELSTEIN, MAXIM - In: Asia-Pacific Journal of Operational Research (APJOR) 29 (2012) 04, pp. 1250023-1
Offering warranty for a second-hand item stimulates the sales of the item, but at the same time, it accumulates additional warranty servicing cost. This additional cost can be reduced through actions that improve the reliability of the item, such as overhaul and upgrade. An upgrade action brings...
