Lascelles, D.M.; Dale, B.G. - In: The TQM Magazine 3 (1991) 6
Research carried out at the University of Manchester Institute of Science & Technology over a ten‐year period has led to the authors identifying six levels of TQM adoption. The article examines all six in detail, moving from level one: uncommitted, through to level six‐ world‐class. Agues...