//--> //--> //-->
Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Research Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Retain my current filters
~subject:"Retail trade"
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
E-Services : opportunities and...
Similar by person
Narrow search
Delete all filters
| 1 applied filter
Year of publication
From:
To:
Subject
All
Retail trade
Beziehungsmarketing
29
Deutschland
28
Relationship marketing
28
Germany
27
Consumer behaviour
26
Konsumentenverhalten
24
Customer satisfaction
21
Kundenzufriedenheit
19
Erfolgsfaktor
14
Business network
12
Unternehmensnetzwerk
12
Success factor
11
Franchising
10
Dienstleistungssektor
9
Einzelhandel
9
Lieferantenmanagement
9
Supplier relationship management
9
Theorie
9
Theory
9
Marketing
8
Service industry
8
Arbeitszufriedenheit
7
Brand management
7
Bundling strategy
7
Dienstleistungsqualität
7
Leistungsbündel
7
Service quality
7
Job satisfaction
6
Management
6
Markenführung
6
B-to-B-Marketing
5
Beschwerdemanagement
5
Betriebswirtschaftslehre
5
Business economics
5
Business-to-business marketing
5
Complaint management
5
Experiment
5
Netzwerkmanagement
5
Online retailing
5
more ...
less ...
Online availability
All
Undetermined
2
Type of publication
All
Article
9
Type of publication (narrower categories)
All
Article in journal
7
Aufsatz in Zeitschrift
7
Aufsatz im Buch
2
Book section
2
Language
All
English
9
Author
All
Evanschitzky, Heiner
9
Blut, Markus
3
Ahlert, Dieter
2
Iyer, Gopalkrishnan R.
2
Backhaus, Christof
1
Beatty, Sharon E.
1
Benoit, Sabine
1
Brock, Christian
1
Caemmerer, Barbara
1
Dizdarevic, Amela
1
Groening, Christopher
1
Kenning, Peter
1
Mittal, Vikas
1
Pillai, Gopalakrishna Kishore
1
Schütte, Reinhard
1
Teller, Christoph
1
Wangenheim, Florian von
1
Wunderlich, Maren
1
Wünderlich, Nancy V.
1
more ...
less ...
Published in...
All
Journal of retailing
2
Retailing in the 21st century : current and future trends
2
Journal of business research : JBR
1
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
1
Journal of service research : JSR
1
Marketing review St. Gallen : Marketingfachzeitschrift für Theorie & Praxis
1
The journal of product innovation management : an international publication of the Product Development & Management Association
1
more ...
less ...
Source
All
ECONIS (ZBW)
9
Showing
1
-
9
of
9
Sort
relevance
articles prioritized
date (newest first)
date (oldest first)
1
Dimensions of satisfaction in retail settings : a research note
Evanschitzky, Heiner
;
Iyer, Gopalkrishnan R.
; …
- In:
Journal of relationship marketing : innovations & …
7
(
2008
)
3
,
pp. 275-285
Persistent link: https://www.econbiz.de/10003784375
Saved in:
2
Distribution (place) : current status and future evolution of retail formats
Ahlert, Dieter
;
Blut, Markus
;
Evanschitzky, Heiner
- In:
Retailing in the 21st century : current and future trends
,
(pp. 337-356)
.
2010
Persistent link: https://www.econbiz.de/10003938768
Saved in:
3
How employer and employee satisfaction affect customer satisfaction : an application to franchise services
Evanschitzky, Heiner
;
Groening, Christopher
;
Mittal, Vikas
- In:
Journal of service research : JSR
14
(
2011
)
2
,
pp. 136-148
Persistent link: https://www.econbiz.de/10009266749
Saved in:
4
Perils of managing the service profit chain : the role of time lags and feedback loops
Evanschitzky, Heiner
;
Wangenheim, Florian von
; …
- In:
Journal of retailing
88
(
2012
)
3
,
pp. 356-366
Persistent link: https://www.econbiz.de/10009622995
Saved in:
5
Consumer trial, continuous use, and economic benefits of a retail service innovation : the case of the personal shopping assistant
Evanschitzky, Heiner
;
Iyer, Gopalkrishnan R.
;
Pillai, …
- In:
The journal of product innovation management : an …
32
(
2015
)
3
,
pp. 459-475
Persistent link: https://www.econbiz.de/10011441406
Saved in:
6
The impact of service characteristics on the switching costs-customer loyalty link
Blut, Markus
;
Beatty, Sharon E.
;
Evanschitzky, Heiner
; …
- In:
Journal of retailing
90
(
2014
)
2
,
pp. 275-290
Persistent link: https://www.econbiz.de/10010402374
Saved in:
7
Current status and future evolution of retail formats
Ahlert, Dieter
;
Blut, Markus
;
Evanschitzky, Heiner
- In:
Retailing in the 21st century : current and future trends
,
(pp. 289-308)
.
2006
Persistent link: https://www.econbiz.de/10003146738
Saved in:
8
Elevating shopping experiences through digital technologies : the case of retail agglomerations
Dizdarevic, Amela
;
Evanschitzky, Heiner
;
Backhaus, Christof
- In:
Marketing review St. Gallen : Marketingfachzeitschrift …
35
(
2018
)
6
,
pp. 34-41
Persistent link: https://www.econbiz.de/10012003310
Saved in:
9
Retail format selection in on-the-go shopping situations
Benoit, Sabine
;
Evanschitzky, Heiner
;
Teller, Christoph
- In:
Journal of business research : JBR
100
(
2019
),
pp. 268-278
Persistent link: https://www.econbiz.de/10012023802
Saved in:
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
//-->