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Retail trade
Relationship marketing
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Beziehungsmarketing
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Service quality
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Markenimage
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Vertrauen
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Gil Saura, Irene
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Das, Gopal
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Schlippenbach, Vanessa von
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Swoboda, Bernhard
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ayway media GmbH
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Journal of retailing and consumer services
221
Journal of retailing
62
Journal of business research : JBR
60
The international review of retail, distribution and consumer research
54
International journal of retail & distribution management
48
International journal of production economics
45
International journal of retail and distribution management
44
European journal of operational research : EJOR
30
The journal of services marketing
25
Omega : the international journal of management science
17
Journal of strategic marketing
15
Management science : journal of the Institute for Operations Research and the Management Sciences
15
Marketing intelligence & planning
15
Psychology & marketing
15
International journal of electronic marketing and retailing : IJEMR
14
Journal of the Academy of Marketing Science
14
The service industries journal
14
Cogent business & management
13
Industrial marketing management : the international journal for industrial and high-tech firms
13
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
13
Transportation research / E : an international journal
13
Production and operations management : an international journal of the Production and Operations Management Society
12
Services marketing quarterly
12
Journal of marketing
11
Gabler Edition Wissenschaft
10
Service business
10
International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
9
Journal of marketing channels : ... distribution systems, strategy, and management
9
Journal of marketing management : MM
9
SpringerLink / Bücher
9
Asia Pacific journal of marketing and logistics
8
Australasian marketing journal
8
International journal of business information systems : IJBIS
8
International journal of electronic commerce : IJEC
8
International journal of industrial organization
8
International journal of production research
8
Journal of business economics and management
8
Journal of fashion marketing and management
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Journal of operations management
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Journal of service management
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ECONIS (ZBW)
2,325
Other ZBW resources
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USB Cologne (EcoSocSci)
1
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1
Logistic service quality and technology : a comparison between supplier-retailer and retailer-consumer relationships
Gil Saura, Irene
;
Ruiz Molina, Maria Eugenia
;
Servera …
- In:
The international review of retail, distribution and …
18
(
2008
)
5
,
pp. 495-510
Persistent link: https://www.econbiz.de/10003806239
Saved in:
2
Creating commitment and loyality behaviour among retailers : what are the roles of service quality and satification?
Davis-Sramek, Beth
;
Droge, Cornelia
;
Mentzer, John T.
; …
- In:
Journal of the Academy of Marketing Science
37
(
2009
)
4
,
pp. 440-454
Persistent link: https://www.econbiz.de/10003926593
Saved in:
3
Channels in the mirror : an alignable model for assessing customer satisfaction in concurrent channel systems
Hammerschmidt, Maik
;
Falk, Tomas
;
Weijters, Bert
- In:
Journal of service research : JSR
19
(
2016
)
1
,
pp. 88-101
Persistent link: https://www.econbiz.de/10011433181
Saved in:
4
Quality of channel integration and customer loyalty in omnichannel retailing : the mediating role of customer engagement and relationship program receptiveness
Gao, Mengjia
;
Huang, Lin
- In:
Journal of retailing and consumer services
63
(
2021
),
pp. 1-11
Persistent link: https://www.econbiz.de/10012665902
Saved in:
5
Technology readiness in a B2B online retail context : an examination of antecedents and outcomes
Vize, Róisín
;
Coughlan, Joseph
;
Kennedy, Aileen
; …
- In:
Industrial marketing management : the international …
42
(
2013
)
6
,
pp. 909-918
Persistent link: https://www.econbiz.de/10010211252
Saved in:
6
The effects of relationship benefit on relationship quality and store loyalty from convergence environments : NPS analysis and moderating effects
Jang, Jae Hun
;
Kim, Sam Won
;
Lee, Yang Sun
;
Kim, Jongsung
- In:
Electronic commerce research
13
(
2013
)
3
,
pp. 291-315
Persistent link: https://www.econbiz.de/10010221239
Saved in:
7
The influence of a retail store manager in developing frontline employee brand relationship, service performance and customer loyalty
Jung, Jin Ho
;
Yoo, Jay Jaewon
;
Arnold, Todd J.
- In:
Journal of business research : JBR
122
(
2021
),
pp. 362-372
Persistent link: https://www.econbiz.de/10012420421
Saved in:
8
Driving in-role and extra-role brand performance among retail frontline salespeople : antecedents and the moderating role of customer orientation
Hughes, Douglas E.
;
Richards, Keith A.
;
Calantone, Roger J.
- In:
Journal of retailing
95
(
2019
)
2
,
pp. 130-143
Persistent link: https://www.econbiz.de/10012102968
Saved in:
9
An integrated model of corporate brand experience and customer value co-creation behaviour
Shamim, Amjad
;
Ghazali, Zulkipli
;
Albinsson, Pia A.
- In:
International journal of retail & distribution management
44
(
2016
)
2
,
pp. 139-158
Persistent link: https://www.econbiz.de/10011552612
Saved in:
10
Green supply chain and customer satisfaction in modern retailing : a dual-perception analysis with SEM approach
Soykoth, Mostofa Wahid
;
Rahaman, Mohammad Mizenur
; …
- In:
International journal of integrated supply management : …
15
(
2022
)
4
,
pp. 381-409
Persistent link: https://www.econbiz.de/10014320342
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