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~subject:"Retail trade"
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Retail trade
Konsumentenverhalten
78,507
Consumer behaviour
78,497
Beziehungsmarketing
25,044
Relationship marketing
25,039
Theorie
10,951
Theory
10,931
Kundenzufriedenheit
8,155
Customer satisfaction
8,151
Brand management
7,989
Markenführung
7,989
Markenimage
6,848
Brand image
6,822
Dienstleistungsqualität
6,632
Service quality
6,631
Deutschland
6,107
Germany
5,869
Online retailing
5,800
Online-Handel
5,799
Social Web
5,610
Social web
5,610
USA
5,509
United States
5,382
Online-Marketing
5,094
Internet marketing
5,048
Electronic Commerce
4,616
Einzelhandel
4,565
Brand
4,371
Markenartikel
4,367
E-commerce
4,354
Verbraucherverhalten
3,900
Marketingmanagement
3,888
Marketing management
3,838
Werbewirkung
3,606
Advertising effects
3,582
Emotion
3,479
Experiment
3,377
Vertrauen
3,097
Confidence
3,073
Customer service
3,026
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737
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1,027
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9
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37
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7
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Grewal, Dhruv
29
Gázquez-Abad, Juan Carlos
23
Pantano, Eleonora
23
Schramm-Klein, Hanna
22
Martínez-López, Francisco J.
20
Gil Saura, Irene
18
Swoboda, Bernhard
18
Das, Gopal
17
Gijsbrechts, Els
15
Zielke, Stephan
15
Roggeveen, Anne L.
14
Khare, Arpita
13
Sands, Sean
13
Steinmann, Sascha
13
Rajagopal
12
Teller, Christoph
12
Ailawadi, Kusum L.
11
Bijmolt, Tammo H. A.
11
Brengman, Malaika
11
Campo, Katia
11
Diallo, Mbaye Fall
11
Nordfält, Jens
11
Rudolph, Thomas
11
Willems, Kim
11
Breugelmans, Els
10
Chintagunta, Pradeep K.
10
Dennis, Charles
10
Richards, Timothy J.
10
Verhoef, Peter C.
10
Wagner, Gerhard
10
Bang, Nguyen
9
Chebat, Jean-Charles
9
Dekimpe, Marnik G.
9
Ieva, Marco
9
Loureiro, Sandra Maria Correia
9
Noble, Stephanie M.
9
Rabinovich, Elliot
9
Stobart, Jon
9
Calvo-Porral, Cristina
8
Gielens, Katrijn
8
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Springer Fachmedien Wiesbaden
7
National Bureau of Economic Research
3
Stellenbosch University / Bureau for Economic Research
3
The Nielsen Company (Germany)
3
Books on Demand GmbH <Norderstedt>
2
Nordic Council of Ministers
2
Accenture GmbH <Kronberg im Taunus>
1
Advertising and Consumer Psychology Conference <25, 2006, Houston, Tex.>
1
Bargeldsymposium <2., 2014, Frankfurt am Main>
1
Bauhaus-Universität Weimar / Institut für Europäische Urbanistik
1
Berlin / Senatsverwaltung für Wirtschaft und Betriebe
1
Bundesarbeitsgemeinschaft der Mittel- und Großbetriebe des Einzelhandels
1
Bundesverband des Deutschen Textil-Einzelhandels
1
Cape Town / Technical Management Services
1
Central Co-Operative Council
1
Deutsche Bundesbank
1
Econ Consult, Wirtschafts- und Sozialwissenschaftliche Beratungsgesellschaft <Köln>
1
Friedrich-Schiller-Universität Jena
1
Gesellschaft für Konsum-, Markt- und Absatzforschung
1
Goethe-Universität Frankfurt am Main
1
Gottlieb Duttweiler Institute
1
Graduate School of Business Administration
1
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1
Handelshögskolan i Stockholm
1
Handelsverband Deutschland
1
Harvard University, Graduate School of Business Administration, Division of Research
1
IGI Global
1
Institut for Graenseregionsforskning
1
Institut für Handelsforschung <Köln>
1
International Co-operative Alliance / Regional Office for Asia and the Pacific
1
International Conference on Advances in National Brand and Private Label Marketing (NB&PL) <10., 2023, Barcelona>
1
International Conference on National Brand & Private Label Marketing <1., 2014, Barcelona>
1
International Conference on Research on National Brand & Private Label Marketing <4., 2017, Barcelona>
1
International Conference on Research on National Brand & Private Label Marketing <5., 2018, Barcelona>
1
International Conference on Research on National Brand & Private Label Marketing <6., 2019, Barcelona>
1
International Conference on Research on National Brand & Private Label Marketing <9., 2022, Barcelona>
1
KPMG Deutsche Treuhand-Gesellschaft Aktiengesellschaft Wirtschaftsprüfungsgesellschaft / Niederlassung Köln
1
Kanada / Statistics Canada
1
Kega
1
London School of Economics and Political Science
1
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Published in...
All
Journal of retailing and consumer services
498
Journal of retailing
143
International journal of retail & distribution management
130
Journal of business research : JBR
128
The international review of retail, distribution and consumer research
120
International journal of retail and distribution management
71
International journal of electronic marketing and retailing : IJEMR
36
European journal of operational research : EJOR
35
Management science : journal of the Institute for Operations Research and the Management Sciences
32
Psychology & marketing
32
European journal of marketing : EJM
28
Journal of the Academy of Marketing Science
24
The journal of services marketing
24
International journal of consumer studies
23
International journal of production economics
23
Journal of marketing
22
Marketing intelligence & planning
22
SpringerLink / Bücher
22
Asia Pacific journal of marketing and logistics
21
International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
21
Journal of strategic marketing
20
Cogent business & management
18
European retail research
18
The journal of consumer marketing
18
International journal of Indian culture and business management
17
Marketing : ZFP ; journal of research and management
17
Marketing science : the marketing journal of the Institute for Operations Research and the Management Sciences
17
Production and operations management : an international journal of the Production and Operations Management Society
17
The service industries journal
16
International journal of production research
15
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
15
Journal of fashion marketing and management
14
Journal of research in interactive marketing : interactive marketing and computer-mediated communication
14
Technological forecasting & social change : an international journal
14
The journal of product & brand management
14
Journal of marketing management : JMM ; journal of the Academy of Marketing
13
Journal of interactive marketing : a quarterly publication from the Direct Marketing Educational Foundation
12
Journal of marketing research
12
Journal of marketing research : JMR
12
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
12
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Source
All
ECONIS (ZBW)
4,474
USB Cologne (EcoSocSci)
3
Showing
1
-
10
of
4,477
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relevance
articles prioritized
date (newest first)
date (oldest first)
1
Relationship between customer loyalty and service failure, service recovery and switching costs in online retailing
Kamble, Aakash Ashok
;
Walvekar, Shubhangi
- In:
International journal of business information systems : …
32
(
2019
)
1
,
pp. 56-72
Persistent link: https://www.econbiz.de/10012154594
Saved in:
2
Customer responses to frontline employee complaining in retail service environments : the role of perceived impropriety
Locander, Jennifer A.
;
White, Allyn
;
Newman, Christopher L.
- In:
Journal of business research : JBR
107
(
2020
),
pp. 315-323
Persistent link: https://www.econbiz.de/10012156764
Saved in:
3
The effects of apologies for service failures in the global online retail
Sengupta, Sanchayan
;
Ray, Daniel
;
Trendel, Olivier
;
Van …
- In:
International journal of electronic commerce : IJEC
22
(
2018
)
3
,
pp. 419-445
Persistent link: https://www.econbiz.de/10011884544
Saved in:
4
Receiving, recording, and responding to customer complaints : the effects of formalizing customer complaint handling policies in retail firms
Shooshtari, Nader H.
;
Stan, Simona
;
Clouse, Shawn F.
- In:
Services marketing quarterly
39
(
2018
)
3
,
pp. 225-239
Persistent link: https://www.econbiz.de/10011940195
Saved in:
5
Rewarding customers who keep a product : how reinforcement affects customers' product return decision in online retailing
Gelbrich, Katja
;
Gäthke, Jana
;
Hübner, Alexander
- In:
Psychology & marketing
34
(
2017
)
9
,
pp. 853-867
Persistent link: https://www.econbiz.de/10011738111
Saved in:
6
Engaging the avatar : the effects of authenticity signals during chat-based service recoveries
Esmark Jones, Carol L.
;
Hancock, Tyler
;
Kazandjian, Brett
; …
- In:
Journal of business research : JBR
144
(
2022
),
pp. 703-716
Persistent link: https://www.econbiz.de/10013185032
Saved in:
7
Analysing the fulfilment of service recovery paradox in retailing
Fayos-Gardó, Teresa
;
Moliner-Velázquez, Beatriz
; …
- In:
The international review of retail, distribution and …
27
(
2017
)
4
,
pp. 369-389
Persistent link: https://www.econbiz.de/10011772407
Saved in:
8
Forays into omnichannel : an online retailer's strategies for managing product returns
Mandal, Prasenjit
;
Basu, Preetam
;
Saha, Kushal
- In:
European journal of operational research : EJOR
292
(
2021
)
2
,
pp. 633-651
Persistent link: https://www.econbiz.de/10012502386
Saved in:
9
Satisfaction with service recovery : moderating effect of age in word-of-mouth
Moliner-Velázquez, Beatriz
;
Ruiz-Molina, María-Eugenia
; …
- In:
The journal of consumer marketing
32
(
2015
)
6
,
pp. 470-484
Persistent link: https://www.econbiz.de/10011485855
Saved in:
10
Understanding complaint channel usage in multichannel retailing
Frasquet Deltoro, Marta
;
Ieva, Marco
;
Ziliani, Cristina
- In:
Journal of retailing and consumer services
47
(
2019
),
pp. 94-103
Persistent link: https://www.econbiz.de/10011995526
Saved in:
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