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Retail trade
Consumer behaviour
43
Konsumentenverhalten
41
Relationship marketing
32
Beziehungsmarketing
31
USA
14
United States
14
Customer integration
13
Customer satisfaction
13
Kundenintegration
13
Kundenzufriedenheit
12
Dienstleistungsqualität
11
Service quality
11
Einzelhandel
8
Advertising
7
Corporate reputation
7
Customer service
7
Firmenimage
7
Kundenservice
7
United Kingdom
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Advertising effects
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Beschwerdemanagement
6
Complaint management
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Emotion
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Großbritannien
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Online retailing
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Online-Handel
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Werbewirkung
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Cultural identity
5
Dienstleistungssektor
5
Kulturelle Identität
5
Service industry
5
Social Web
5
Social web
5
Werbung
5
Brand image
4
Dienstleistung
4
Dienstleistungsberufe
4
Ethics
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Internet marketing
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Beatty, Sharon E.
7
Wang, Sijun
3
Gillison, Stephanie T.
2
Mothersbaugh, David L.
2
Northington, William Magnus
2
Baker, Julie
1
Beverland, Michael B.
1
Blut, Markus
1
Bove, Liliana L.
1
Brock, Christian
1
Evanschitzky, Heiner
1
Gillison, Stephanie
1
Givan, Alexa Martinez
1
Kim, Kyoungmi
1
Landers, V. Myles
1
Liu, Jeanny
1
Reynolds, Kristy
1
Yap, Jo En
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Journal of marketing theory and practice
3
Journal of business research : JBR
1
Journal of marketing
1
Journal of retailing
1
Qualitative market research : an international journal
1
The journal of consumer marketing
1
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ECONIS (ZBW)
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Exploring the effects of different reward programs on in-role and extra-role performance of retail sales associates
Yap, Jo En
;
Bove, Liliana L.
;
Beverland, Michael B.
- In:
Qualitative market research : an international journal
12
(
2009
)
3
,
pp. 279-294
Persistent link: https://www.econbiz.de/10003876973
Saved in:
2
Congruity's role in website attitude formation
Wang, Sijun
;
Beatty, Sharon E.
;
Mothersbaugh, David L.
- In:
Journal of business research : JBR
62
(
2009
)
6
,
pp. 609-615
Persistent link: https://www.econbiz.de/10003854663
Saved in:
3
The effect of online versus offline retailer-brand image incongruity on the flow experience
Landers, V. Myles
;
Beatty, Sharon E.
;
Wang, Sijun
; …
- In:
Journal of marketing theory and practice
23
(
2015
)
4
,
pp. 370-387
Persistent link: https://www.econbiz.de/10011340226
Saved in:
4
Employees’ decision making in the face of customers’ fuzzy return requests
Wang, Sijun
;
Beatty, Sharon E.
;
Liu, Jeanny
- In:
Journal of marketing
76
(
2012
)
6
,
pp. 69-86
Persistent link: https://www.econbiz.de/10009670264
Saved in:
5
Understanding customer bargaining in retail stores : a customer perspective
Gillison, Stephanie T.
;
Northington, William Magnus
; …
- In:
Journal of marketing theory and practice
22
(
2014
)
2
,
pp. 151-168
Persistent link: https://www.econbiz.de/10010357872
Saved in:
6
Employees' emotional reactions to customer deal requests
Gillison, Stephanie T.
;
Northington, William Magnus
; …
- In:
Journal of marketing theory and practice
24
(
2016
)
2
,
pp. 147-165
Persistent link: https://www.econbiz.de/10011489599
Saved in:
7
The impact of service characteristics on the switching costs-customer loyalty link
Blut, Markus
;
Beatty, Sharon E.
;
Evanschitzky, Heiner
; …
- In:
Journal of retailing
90
(
2014
)
2
,
pp. 275-290
Persistent link: https://www.econbiz.de/10010402374
Saved in:
8
Mother-adolescent daughter identity interplay processes
Gillison, Stephanie
;
Givan, Alexa Martinez
;
Beatty, …
- In:
The journal of consumer marketing
32
(
2015
)
4
,
pp. 234-244
Persistent link: https://www.econbiz.de/10011407095
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