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Creating consumer attachment to retail service firms through sense of place

Brocato, E. Deanne; Baker, Julie; Voorhees, Clay M. - In: Journal of the Academy of Marketing Science 43 (2015) 2, pp. 200-220

Persistent link: https://www.econbiz.de/10010504690

Using transformational appeals to enhance the retail experience

Naylor, Gillian; Kleiser, Susan Bardi; Baker, Julie; … - In: Journal of retailing 84 (2008) 1, pp. 49-57

Persistent link: https://www.econbiz.de/10003732235

An experimental approach to making retail store environmental decisions

Baker, Julie; Levy, Michael; Grewal, Dhruv - 2007

Persistent link: https://www.econbiz.de/10003540228

Mother-adolescent daughter identity interplay processes

Gillison, Stephanie; Givan, Alexa Martinez; Beatty, … - In: The journal of consumer marketing 32 (2015) 4, pp. 234-244

Persistent link: https://www.econbiz.de/10011407095

Is background music effective on retail websites?

Wang, Liz; Baker, Julie; Wakefield, Kirk; Wakefield, Robin - In: Journal of promotion management : JPM 23 (2017) 1, pp. 1-23

Persistent link: https://www.econbiz.de/10011729452

The effects of service on multichannel retailers' brand equity

White, Ryan C.; Joseph-Mathews, Sacha; Voorhees, Clay M. - In: The journal of services marketing 27 (2013) 4, pp. 259-270

Persistent link: https://www.econbiz.de/10009788860

Engaging the avatar : the effects of authenticity signals during chat-based service recoveries

Esmark Jones, Carol L.; Hancock, Tyler; Kazandjian, Brett; … - In: Journal of business research : JBR 144 (2022), pp. 703-716

Persistent link: https://www.econbiz.de/10013185032

An examination of the effects of omni-channel service offerings on retailer performance

Jones, Angela L.; Miller, Jason W.; Griffis, Stanley E.; … - In: International journal of physical distribution and … 52 (2022) 2, pp. 150-169

Persistent link: https://www.econbiz.de/10013173425

The effect of perceptions of justice in returns on satisfaction and attitudes toward the retailer

Jones, Angela L.; Miller, Jason; Whipple, Judith M.; … - In: International journal of physical distribution and … 54 (2024) 1, pp. 40-60

Persistent link: https://www.econbiz.de/10014466376

The impact of brand trust and satisfaction on retailer repurchase intentions

Zboja, James J.; Voorhees, Clay M. - In: Journal of Services Marketing 20 (2006) 6, pp. 381-390

Purpose – The purpose of this paper is to demonstrate spill‐over effects from customer perceptions of trust in and satisfaction with a brand to customer evaluations of a retailer and, ultimately, repurchase intentions. Design/methodology/approach – A conceptual model is developed and...

Persistent link: https://www.econbiz.de/10014905123