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Channels in the mirror : an alignable model for assessing customer satisfaction in concurrent channel systems
Hammerschmidt, Maik; Falk, Tomas; Weijters, Bert - In: Journal of service research : JSR 19 (2016) 1, pp. 88-101
Persistent link: https://www.econbiz.de/10011433181
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How mobile payment influences the overall store price image
Falk, Tomas; Kunz, Werner H.; Schepers, Jeroen J. L.; … - In: Journal of business research : JBR 69 (2016) 7, pp. 2417-2423
Persistent link: https://www.econbiz.de/10011490986
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Linking pop-up brand stores to brand experience and word of mouth : the case of luxury retail
Klein, Jan F.; Falk, Tomas; Esch, Franz-Rudolf; … - In: Journal of business research : JBR 69 (2016) 12, pp. 5761-5767
Persistent link: https://www.econbiz.de/10011597493