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The controllable elements of the total retail experience : a study of clothing shoppers
Terblanche, N. S.; Boshoff, C. - In: South African journal of economic and management sciences 6 (2003) 1, pp. 143-158
Persistent link: https://www.econbiz.de/10001763918
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The measurement of consumer satisfaction with selected elements of the total retail experience : an exploratory study of fast food and supermarket retailers
Terblanché, N. S.; Boshoff, C. - In: South African journal of economic and management sciences 4 (2001) 1, pp. 99-117
Persistent link: https://www.econbiz.de/10001580690