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Service quality and price perceptions by internet retail customers : linking the three stages of service interaction
Cho, Yun Kyung - In: Journal of service research : JSR 17 (2014) 4, pp. 432-445
Persistent link: https://www.econbiz.de/10010432161
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The value of visual quality and service quality to augmented reality enabled mobile shopping experience
David, Alsius; Senn, William D.; Peak, Daniel A.; … - In: Quality management journal : QMJ 28 (2021) 3, pp. 116-127
Persistent link: https://www.econbiz.de/10012584868
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Private labels in marketplaces
Shopova, Radostina - In: International journal of industrial organization 89 (2023), pp. 1-16
Persistent link: https://www.econbiz.de/10014546104
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Category-specific RECIPEs for internet retailing quality
Francis, Julie E. - In: The journal of services marketing 23 (2009) 7, pp. 450-461
Persistent link: https://www.econbiz.de/10009525712
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How to measure quality in multi-channel retailing and not die trying
Acquila-Natale, Emiliano; Iglesias-Pradas, Santiago - In: Journal of business research : JBR 109 (2020), pp. 38-48
Persistent link: https://www.econbiz.de/10012238022
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Influence of retailers' website system quality factors on online shopping in South Africa
Hung-Joubert, Yu-Ting; Erdis, Cindy - In: African journal of science, technology, innovation and … 11 (2019) 2, pp. 211-221
Persistent link: https://www.econbiz.de/10012172612
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E-tailing quality index
Rawal, Pankaj; Singh, Deepali - In: The international journal of management science and … (2016) 20, pp. 19-39
This research study aims at developing and validating E-tailing quality index. It consists of the literature reviews of the past researches, which were done by various authors and while finding the dimensions for the e-tailing quality. The scale development methodology results into six factors...
Persistent link: https://www.econbiz.de/10011503586
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The impact of increasing search frictions on online shopping behavior : evidence from a field experiment
Ngwe, Donald; Ferreira, Kris Johnson; Teixeira, Thales S. - 2019
Persistent link: https://www.econbiz.de/10012052746
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The impact of increasing search frictions on online shopping behavior : evidence from a field experiment
Ngwe, Donald; Teixeira, Thales S. - 2018
Persistent link: https://www.econbiz.de/10011931489
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Customers' perceptions as an antecedent of satisfaction with online retailing services
Mwencha, Peter; Muathe, Stephen - In: Journal of marketing and consumer behaviour in emerging … (2018) 1, pp. 4-27
The assessment of antecedents of customer satisfaction has become very important for the success of online retailing services. This paper reports the results of a study that investigated the antecedent role of customers' perceptions vis-a-vis satisfaction with online retailing services. While...
Persistent link: https://www.econbiz.de/10012116963