In today’s competitive business environment, retail industries are under intense pressure to produce quality standards, enhance customer satisfaction, and generate positive bottom-line results. Hence, there is a great need for the deployment of Continuous Improvement (CI) methodologies such as...

Retail workforce optimization keeps store employees happy, improves customer service, and reduces opportunity costs of lost sales. As workforce compensation costs constitute one of the largest components of retailers' operating costs, there is a widespread tendency to understaff to save on those...

Retailing is immensely important to the global economy as it represents a substantial part of the economic activities of both developed and developing nations. Retailers are the terminal points of a supply chain, where products and customers meet, and sales revenue is generated for the entire...