Purpose: The study uses the results of an efficiency analysis for digitalization within a retail logistics blue-collar work system of professional truck drivers and aims to elaborate an ex-ante efficiency simulation approach for digitalization scenarios. Methodology: The simulation method...

The importance of the retail sector to the Malaysian economy especially in this volatile environment caused by the Covid-19 pandemic would be more prominent. The retail sector under the current Industry Revolution 4.0 would be prioritized to align with the challenges of future growth for retail...