Purpose – This paper aims to offer a preliminary case study exploration of the corporate social responsibility issues being addressed and reported by the top ten global retailers. Design/methodology/approach – The paper begins with a short discussion of the characteristics and origins of CSR...

Purpose – This paper offers a preliminary exploration of the corporate social responsibility (CSR) issues being addressed by the UK's top ten retailers. Design/methodology/approach – The paper draws its empirical information from the CSR reports and information posted on the world wide web...

Purpose – This paper seeks to provide an illustrative review of the internet campaigns being waged against a number of large corporate retailers. Design/methodology/approach – The paper begins with a short history of anti‐corporate protest and this is followed by a brief outline of the...

Purpose – The purpose of this paper is to offer an outline of, and some reflections on, the review entitled Green, Healthy and Fair published by the Sustainable Development Commission in February. Design/methodology/approach – In summarising the content of the review the paper focuses...

Purpose – The aims of this paper are to provide an exploratory general review of both the sustainability agendas being publicly reported by the world's leading retailers and the nature of the reporting process and to offer some wider reflections on the ways these retailers are currently...

Purpose – The purpose of this paper is to present exploratory examination of the ways in which large retailers in the UK are using corporate social responsibility (CSR) as a means of communicating with customers while they are in the store. Design/methodology/approach – After a...

Purpose – The purpose of this paper is to explore the emergence and development of experience stores and to consider their potential role in fostering consumer brand relationships and their impact on the retail landscape. Design/methodology/approach – The paper begins by outlining the...