Offers a preliminary assessment of electronic commerce. Rarely has the retail and consumer services sector been faced with a strategic challenge of such significant complexity and uncertainty that is growing so rapidly. Suggests that the academic world is lagging behind the world of practice in...

Purpose – The purpose of this paper is to analyse the online preference structures of consumers. Design/methodology/approach – Novel choice‐based conjoint experiments are used and are administered online. A select group of high net worth online grocery shoppers are examined. Both...

Purpose – To introduce a commemorative collection of articles by colleagues and former students of the late Professor Ross Davies, a leading UK academic in the field of retail management. Design/methodology/approach – Outlines the development of Ross Davies' career and enumerates his...

Purpose – Neither retail formats nor business models are static entities. Retailers develop new formats, manage existing formats and discard formats over time, as a consequence of many contributory factors in the retail environment. The paper provides a brief summary of our existing...

Shopping from home appears an intuitively more attractive proposition in the North American environment than perhaps anywhere else in the world. This article reviews the rather mixed experience of operators in the US in practice and considers in particular the prospects for growth of some of the...

Argues that global networked environments, such as the Internet and those of online service providers such as AOL and CompuServe, provide not only challenging philosophical dilemmas ‐ where nowhere is anywhere ‐ but more practical economic and operational difficulties for retailers and...

Purpose – The purposes of this paper are to develop a more complete understanding both of the characteristics of innovation within retail firms and of the ways in which retailers perceive innovation and measure its effectiveness. Whilst there is a broad consensus that innovation is an...