electricity service improvements. The analysis takes place in urban Dominican Republic, a country with one of the highest rates of … electricity theft and lowest quality of services. The results strongly indicate that households value service improvements … household income, satisfaction with the electricity service, and household characteristics, such as family size and dwelling …

, electricity and telecommunications, in two large countries, Spain and the United Kingdom. In telecommunications, but to a much … lesser extent in electricity, we find evidence that reform has led to a “two-track” Europe, where citizens who are elderly …