Purpose: The purpose of this study is to design a responsive network for after-sale services of high-tech products. Design/methodology/approach: Analytic Hierarchy Process (AHP) and weighted max-min approach are integrated to solve a fuzzy goal programming model. Findings: Uncertainty is an...

Many high-tech supply chain operate in a context of high process and market uncertainties due to shorter product life cycles. When introducing a new product, a company must manage the cost of supply, including the cost of returns over its short life cycle. The returns distribution looks like a...