Purpose – The purpose of this study is to identify the critical components of the reverse logistics (RL) disposition decision‐making process and suggest a decision framework that may guide future investigation and practice. Design/methodology/approach – The authors utilized a...

Purpose – Information technology is a key enabler of logistics performance. Unfortunately, most logistics information systems are implemented with forward logistics processes in mind, with little, if any, consideration for the reverse channel. Informed by task‐technology fit theory, the...

Purpose – The purpose of this paper is to identify the key issues faced by today's supply chain professionals when managing reverse logistics (RL) processes and compare these issues with the topics examined in extant research. By making such a comparison, the paper identifies areas of...

Purpose – Although the importance of establishing sound metrics is often noted in the logistics literature, few research efforts have examined appropriate metrics for reverse logistics (RL) processes. Through the lens of goal-setting theory, the paper identifies and align salient RL goals and...

Purpose – Information systems (IS) play a substantial role in managing reverse logistics (RL) processes. However, the RL literature rarely takes a holistic approach to examining the “success” of IS employment. Drawing on the rich literature base from the IS field, the authors explore IS...