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Criteria satisfaction under measure based uncertainty
Yager, Ronald R. - In: Fuzzy optimization and decision making : a journal of … 9 (2010) 3, pp. 307-331
Persistent link: https://www.econbiz.de/10009241021
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The impact of uncertainty on customer satisfaction
Back, Camila; Spann, Martin - 2022
Customer satisfaction is an important metric to predict customer behavior and as a result firms' profitability. Expectations of a product's performance serve as a reference point against which customers evaluate their satisfaction with the products' actual performance. However, what is the...
Persistent link: https://www.econbiz.de/10014458881
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How e-service quality influence post-purchase behaviour : the mediating role of perceived value and the moderating of perceived risk
Ha Thu Nguyen; Anh Chi Phan; Phuong Hien Nguyen - In: International journal of electronic marketing and … 14 (2023) 3, pp. 257-274
Persistent link: https://www.econbiz.de/10014310029
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Exploring cross channel dissynergies in multichannel systems
Bauer, Hans H.; Falk, Tomas; Schepers, Jeroen J. L.; … - 2008
Persistent link: https://www.econbiz.de/10003755154
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The safety of objects: materialism, existential insecurity, and brand connection
Rindfleisch, Aric; Burroughs, James E.; Wong, Nancy - In: Journal of consumer research : JCR ; an … 36 (2009/10) 1, pp. 1-16
Persistent link: https://www.econbiz.de/10003860903
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The critical role of perceived risk and trust in determining customer satisfaction with automated banking channels
Cockrill, Antje; Goode, Mark M. H.; Beetles, Andrea - In: Services marketing quarterly 30 (2009) 2, pp. 174-193
Persistent link: https://www.econbiz.de/10003846810
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Food risk and knowledge in the satisfaction-repurchase loyalty relationship
Ho Huy Tuu; Olsen, Svein O. - In: Asia Pacific journal of marketing and logistics 21 (2009) 4, pp. 521-536
Persistent link: https://www.econbiz.de/10003905844
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Customer satisfaction, analyst stock recommendations, and firm value
Luo, Xueming; Homburg, Christian; Wieseke, Jan - 2009
Persistent link: https://www.econbiz.de/10003932795
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Customer satisfaction, analyst stock recommendations, and firm value
Luo, Xueming; Homburg, Christian; Wieseke, Jan - In: Journal of marketing research : JMR 47 (2010) 6, pp. 1041-1058
Persistent link: https://www.econbiz.de/10008796563
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An extended TAM to explore behavioural intention of consumers to use m-commerce
Chang, Shih-Chi; Sun, Chia-Chi; Pan, Lee-Yuan; Wang, … - In: Journal of information & knowledge management : JIKM 14 (2015) 2, pp. 1-16
Persistent link: https://www.econbiz.de/10011419148