This paper studies associations between the use of formal decision-making processes in e-Government projects and the outcomes of these projects. By doing so, this study contributes to the decision sciences as well as to the fields of e-Government, information systems and public administration....

Information Technology (IT) can satisfy the "needs and wants" of citizens. However, the Government sector must grasp new ways of thinking, new ways of doing business, new alliances and new technology. This is vital in order to give citizens the services they want, the way they want them and when...