This paper reviews the origins and development of the value chain (Porter,1985) and its development into value shops and value networks. We argue that these “value models” pay insufficient attention to the increasing role of information and communications technology (ICT) or to the emergence...

"Risk management is vital to organisational success, from government down to small businesses and the discipline has developed rapidly over the last decade. Learning lessons from the good and bad practice of others is a key feature of this book, which includes multiple illustrative examples of...