Misra, Subhas C.; Kumar, Uma; Kumar, Vinod - In: Business Process Management Journal 14 (2008) 1, pp. 65-84
Purpose – Because of the competitive economy, organizations today seek to rationalize, innovate and adapt to changing environments and circumstances as part of business process reengineering (BPR) efforts. Irrespective of the process reengineering program selected and the technique used to...