Mandal, Santanu; Dubey, Ritesh Kumar; Basu, Bhaskar; … - In: International journal of quality and service sciences 16 (2024) 2, pp. 270-294
Purpose While the COVID-19 pandemic has given many firms the importance of business continuity, restaurants have yet to realize the essential enablers. In this regard, the study explored the potential enablers that can help firms attain business continuity in the post-COVID-19 era for casual...