//--> //--> //--> //-->
Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Research Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Retain my current filters
~subject:"Roboter"
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
Service work and service worke...
Similar by subject
Narrow search
Delete all filters
| 1 applied filter
Year of publication
From:
To:
Subject
All
Roboter
Großbritannien
136,442
United Kingdom
96,219
Bibliometrics
20,396
Bibliometrie
20,277
Deutschland
15,498
Customer satisfaction
15,492
Kundenzufriedenheit
13,908
USA
13,706
Germany
13,031
Dienstleistungssektor
12,437
United States
12,300
Service industry
11,431
Theorie
8,880
Theory
8,750
Frankreich
8,663
Consumer behaviour
8,184
Service quality
7,971
Konsumentenverhalten
7,949
Dienstleistungsqualität
7,741
EU-Staaten
6,956
France
6,907
Relationship marketing
6,872
EU countries
6,844
Beziehungsmarketing
6,808
Schätzung
5,924
Estimation
5,579
Welt
4,791
World
4,717
Vergleich
4,450
Comparison
4,253
Japan
4,175
Italien
3,960
Innovation
3,957
Wirtschaftsgeschichte
3,726
Geschichte
3,469
Customer service
3,459
Italy
3,431
Industrie
3,402
Economic history
3,357
Geldpolitik
3,312
more ...
less ...
Online availability
All
Undetermined
121
Free
40
Type of publication
All
Article
150
Book / Working Paper
30
Type of publication (narrower categories)
All
Article in journal
144
Aufsatz in Zeitschrift
144
Graue Literatur
6
Non-commercial literature
6
Aufsatz im Buch
5
Book section
5
Hochschulschrift
4
Working Paper
4
Arbeitspapier
3
Aufsatzsammlung
2
Forschungsbericht
2
Advisory report
1
Bibliografie
1
Bibliography
1
Conference paper
1
Gutachten
1
Konferenzbeitrag
1
Research Report
1
more ...
less ...
Language
All
English
170
German
9
Hungarian
1
Author
All
Wirtz, Jochen
8
Kunz, Werner H.
5
Paluch, Stefanie
5
Gorodnichenko, Yuriy
4
Mende, Martin
4
Pham, Tho
4
Pitardi, Valentina
4
Talavera, Oleksandr
4
Beckert, Bernd
3
Borghi, Matteo
3
Brengman, Malaika
3
Buschak, Daniela
3
Doorn, Jenny van
3
Gauquier, Laurens de
3
Graf, Birgit
3
Hwang, Jinsoo
3
Hägele, Martin
3
Jäger, Angela
3
Kim, Heather Markham
3
Kim, Jinkyung Jenny
3
Mariani, Marcello M.
3
Moll, Cornelius
3
Noble, Stephanie M.
3
Schmoch, Ulrich
3
Söderlund, Magnus
3
Tuomi, Aarni
3
Willems, Kim
3
Wydra, Sven
3
Xie, Lishan
3
Afflerbach, Thomas
2
Belanche, Daniel
2
Casaló, Luis V.
2
Chen, Ching-fu
2
Chiang, Ai-Hsuan
2
Choe, Ja Young
2
Choi, Sungwoo
2
Cui, Jinsheng
2
Flavián Blanco, Carlos
2
Grewal, Dhruv
2
Henkel, Alexander P.
2
more ...
less ...
Institution
All
Springer Fachmedien Wiesbaden
3
Fraunhofer-Institut für Produktionstechnik und Automatisierung
2
Fraunhofer-Institut für System- und Innovationsforschung
2
Campus Verlag
1
IGI Global
1
Industry and Trade Committee
1
National Bureau of Economic Research
1
Shaker Verlag
1
University of Aston in Birmingham
1
more ...
less ...
Published in...
All
International journal of hospitality management
22
Journal of service management
10
Service business
7
Technological forecasting & social change : an international journal
7
Journal of retailing and consumer services
6
Journal of business research : JBR
5
Journal of service research
5
The service industries journal
5
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
3
Journal of hospitality marketing & management
3
Journal of service theory and practice
3
Journal of the Academy of Marketing Science
3
Journal of travel and tourism marketing
3
Psychology & marketing
3
Springer eBook Collection
3
Cambridge journal of regions, economy and society
2
Cogent business & management
2
Electronic markets : EM ; the international journal of electronic commerce and business media
2
International journal of consumer studies
2
Neue Perspektiven der marktorientierten Unternehmensführung
2
Research
2
Studien zum deutschen Innovationssystem
2
The journal of services marketing
2
Tourism review
2
essentials
2
227-I-V
1
346
1
A Research Agenda for Service Marketing
1
Accounting perspectives : a journal of The Canadian Academic Accounting Association
1
Asia Pacific journal of marketing and logistics
1
Business & information systems engineering : BISE ; the international journal of Wirtschaftsinformatik
1
CompuBibs
1
Contemporary Trends in Marketing : Problems, Processes and Prospects
1
Digital Transformation for Fashion and Luxury Brands : Theory and Practice
1
Digital revolution: : challenges for contract law in practice
1
E-Service : new directions in theory and practice
1
European economic review : EER
1
European journal of innovation management
1
European journal of marketing
1
Foundations of Management : the journal of Warsaw University of Technology
1
more ...
less ...
Source
All
ECONIS (ZBW)
178
EconStor
2
Showing
1
-
10
of
180
Sort
relevance
articles prioritized
date (newest first)
date (oldest first)
1
Can robots recover a service using interactional justice as employees do? : a literature review-based assessment
Lajante, Mathieu
;
Remisch, David
;
Dorofeev, Nikita
- In:
Service business
17
(
2023
)
1
,
pp. 315-357
Persistent link: https://www.econbiz.de/10014282973
Saved in:
2
Artificial intelligence in service industries : customers' assessment of service production and resilient service operations
Mariani, Marcello M.
;
Borghi, Matteo
- In:
International journal of production research
62
(
2024
)
15
,
pp. 5400-5416
Persistent link: https://www.econbiz.de/10015053696
Saved in:
3
The service triad : an empirical study of service robots, customers and frontline employees
Odekerken-Schröder, Gaby
;
Mennens, Kars
;
Steins, Mark
; …
- In:
Journal of service management
33
(
2022
)
2
,
pp. 246-292
Persistent link: https://www.econbiz.de/10012880726
Saved in:
4
Replaced by a robot : service implications in the age of the machine
McLeay, Fraser
;
Osburg, Victoria Sophie
;
Yoganathan, Vignesh
- In:
Journal of service research
24
(
2021
)
1
,
pp. 104-121
Persistent link: https://www.econbiz.de/10012426765
Saved in:
5
Customer acceptance of service robots under different service settings
Li, Yi
;
Wang, Chongli
;
Song, Bo
- In:
Journal of service theory and practice
33
(
2023
)
1
,
pp. 46-71
Persistent link: https://www.econbiz.de/10014301940
Saved in:
6
Frontline employee expectations on working with physical robots in retailing
Willems, Kim
;
Verhulst, Nanouk
;
Gauquier, Laurens de
; …
- In:
Journal of service management
34
(
2023
)
3
,
pp. 467-492
Persistent link: https://www.econbiz.de/10014338164
Saved in:
7
The blame shift : robot service failures hold service firms more accountable
Ryoo, Yuhosua
;
Jeon, Yongwoog
;
Kim, WooJin
- In:
Journal of business research : JBR
171
(
2024
),
pp. 1-14
Persistent link: https://www.econbiz.de/10014535999
Saved in:
8
It takes two to empower : customer responses to empowerment recovery in the context of robot service failure
Yu, Jing
;
Liu, Xiaoming
;
He, Mang
;
Huang, Liman (Mandy)
; …
- In:
International journal of hospitality management
120
(
2024
),
pp. 1-11
Persistent link: https://www.econbiz.de/10015071094
Saved in:
9
Effects of third-party observer empathy when viewing interactions between robots and customers : the moderating role of robot eeriness
Sheng, Xiaojing
;
Murray, Ross
;
Ketron, Seth C.
;
Felix, Reto
- In:
International journal of hospitality management
119
(
2024
),
pp. 1-11
Persistent link: https://www.econbiz.de/10015070773
Saved in:
10
Mapping the service recovery research landscape : a bibliometric-based systematic review
Mir, Mahmood
;
Ashraf, Rohail
;
Syed, Tahir Abbas
;
Ali, Sara
- In:
Psychology & marketing
40
(
2023
)
10
,
pp. 2060-2087
Persistent link: https://www.econbiz.de/10014338470
Saved in:
1
2
3
4
5
6
7
8
9
10
Next
Last
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
//-->