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Check-in at the robo-desk : effects of automated social presence on social cognition and service implications

Yoganathan, Vignesh; Osburg, Victoria-Sophie; Kunz, … - In: Tourism management : research, policies, practice 85 (2021), pp. 1-16

Persistent link: https://www.econbiz.de/10012514386

Are we already living with skynet? : anthropomorphic artificial intelligence to enhance customer experience

Hasan, Rakibul; Thaichon, Park; Weaven, Scott - In: Developing digital marketing : relationship perspectives, (pp. 103-134). 2021

Persistent link: https://www.econbiz.de/10012585849

Understanding anthropomorphism in service provision : a meta-analysis of physical robots, chatbots, and other AI

Blut, Markus; Wang, Cheng; Wünderlich, Nancy V.; … - In: Journal of the Academy of Marketing Science 49 (2021) 4, pp. 632-658

Persistent link: https://www.econbiz.de/10012587368

Service robots' anthropomorphism : dimensions, factors and internal relationships

Zhang, Shengliang; Lin, Xinfeng; Li, Xiaodong; Ren, Ai - In: Electronic markets : EM ; the international journal of … 32 (2022) 1, pp. 277-295

Persistent link: https://www.econbiz.de/10013271817

When female (male) robot is talking to me : effect of service robots' gender and anthropomorphism on customer satisfaction

Seo, Soobin - In: International journal of hospitality management 102 (2022), pp. 1-8

Persistent link: https://www.econbiz.de/10013185267

Do robo-advisors make us better investors?

Back, Camila; Morana, Stefan; Spann, Martin - 2021

Investors increasingly can obtain assistance from "robo-advisors," artificial intelligence - enabled digitalized service agents imbued with anthropomorphic design elements that can communicate using natural language. The present article considers the impact of anthropomorphized robo-advisors on...

Persistent link: https://www.econbiz.de/10012500401

Eliza in the uncanny valley : anthropomorphizing consumer robots increases their perceived warmth but decreases liking

Kim, Seo Young; Schmitt, Bernd; Magnenat-Thalmann, Nadia - In: Marketing letters : a journal of research in marketing 30 (2019) 1, pp. 1-12

Persistent link: https://www.econbiz.de/10012016690

Morphing anthropomorphism : an update

Belk, Russell W.; Kniazeva, Maria - In: Journal of global scholars of marketing science : … 28 (2018) 3, pp. 239-247

Persistent link: https://www.econbiz.de/10011892171

Service robot implementation : a theoretical framework and research agenda

Belanche, Daniel; Casaló, Luis V.; Flavián Blanco, Carlos - In: The service industries journal 40 (2020) 3/4, pp. 203-225

Persistent link: https://www.econbiz.de/10012208486

Service robots rising : how humanoid robots influence service experiences and elicit compensatory consumer responses

Mende, Martin; Scott, Maura L.; Doorn, Jenny van; … - In: Journal of marketing research 56 (2019) 4, pp. 535-556

Persistent link: https://www.econbiz.de/10012177580