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New factor of environment franchise and its influence on business performance of franchise outlets in food and beverage industry : case of Vietnam

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Validation of green manufacturing implementation practices in small and medium-scale organisations

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Physicians social capital aids their medical decisions when they virtually share knowledge

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Validation of customers' perceived e-service quality determinants : a confirmatory factor analysis approach

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Logistic service quality and organisational performance : conceptualisation, measure development, measure test and model fit

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Measuring service quality in Indian hospitals : an analysis of SERVQUAL model

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Service quality in manufacturing supply chains : a bi-directional perspective from Indian SMEs

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Structural equation modelling of transfusion of TQM-TPM model for Indian manufacturing industries

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