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A study on applying FMEA to im...
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SERVQUAL
Customer satisfaction
8
Kundenzufriedenheit
8
Dienstleistungsqualität
7
Quality management
7
Qualitätsmanagement
7
Service quality
7
Beziehungsmarketing
6
Relationship marketing
6
Taiwan
5
Strategic management
4
Strategisches Management
4
Balanced Scorecard
3
Balanced scorecard
3
Consumer behaviour
3
Konsumentenverhalten
3
AHP
2
AHP approach
2
AHP-Verfahren
2
Betriebliche Wertschöpfung
2
Competitive advantage
2
Customer value
2
Dienstleistungssektor
2
Einführung
2
Erfolgsfaktor
2
GRA
2
Implementation
2
KMU
2
Kundenwert
2
SEM
2
SME
2
Service industry
2
Structural equation model
2
Strukturgleichungsmodell
2
Success factor
2
Value creation
2
Wettbewerbsvorteil
2
analytical hierarchy process
2
equipment evaluation
2
equipment purchasing
2
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English
2
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Sukwadi, Ronald
2
Yang, Ching-Chow
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Journal of Industrial Engineering and Management (JIEM)
1
Journal of industrial engineering and management : JIEM
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ECONIS (ZBW)
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EconStor
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