While householders' ability to navigate the domestic retail energy market has generated considerable debate, little attention has been given to micro and small businesses' (MSBs) purchasing of energy. This paper provides the first academic assessment of MSBs' satisfaction with the UK's retail...

Householders' satisfaction and engagement with the retail energy market has generated considerable debate, this paper provides the first academic assessment of the situation for micro and small business (MSB) energy customers. We find that, while energy brokers are central to MSBs switching...