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The study examines the hypothesis that firms engaging customers in value co-creation tend to display more … value co-creation was operationalized as a multiple scale following the DART framework by Prahalad and Ramaswamy. The DART … acronym denotes four salient dimensions of enabling co-creation: Dialog, Access, Risk and Transparency. The applied …
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This paper underlines the importance of relationships with stakeholders for co-create value, according to Service Dominant Logic and Corporate Social Responsibility approaches, and the importance of the management of social capital, in order to strengthen the relational nature of firms. Focusing...
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