Gomes, Carlos F.; Yasin, Mahmoud M. - In: Benchmarking: An International Journal 18 (2011) 4, pp. 543-562
Purpose – The purpose of this paper is to offer small to medium‐sized organizations (SMOs) with global business aspirations an innovative approach to performance measurement and management. Design/methodology/approach – The first phase of this research is based on a literature review. The...