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Leadership propensity and sales performance among sales personnel and managers in a speciality retail store setting
Flaherty, Karen E.; Mowen, John C.; Brown, Tom; … - In: The journal of personal selling & sales management : JPSSM 29 (2009) 1, pp. 43-59
Persistent link: https://www.econbiz.de/10003946033
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Customer-focused voice and rule-breaking in the frontlines
Gazzoli, Gabriel; Chaker, Nawar N.; Zablah, Alex R.; … - In: Journal of the Academy of Marketing Science 50 (2022) 2, pp. 388-409
Persistent link: https://www.econbiz.de/10012819765
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How and when does customer orientation influence frontline employee job outcomes? : a meta-analytic evaluation
Zablah, Alex R.; Franke, George R.; Brown, Tom; … - In: Journal of marketing 76 (2012) 3, pp. 21-40
Persistent link: https://www.econbiz.de/10009778042
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The emergent field of organizational frontlines
Singh, Jagdip; Brady, Michael; Arnold, Todd; Brown, Tom - In: Journal of service research : JSR 20 (2017) 1, pp. 3-11
Persistent link: https://www.econbiz.de/10011647467
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How customer requests influence frontline employee job outcomes : the role of personal appraisal tendencies and situational customer demandingness
Jung, Jin Ho; Brown, Tom; Zablah, Alex R. - In: Journal of retailing 98 (2022) 2, pp. 315-334
Persistent link: https://www.econbiz.de/10013364288