satisfaction and loyalty. The methodology should provide recommendations for higher education institutions’ managers. Using this …

Generally, researchers consider that customer satisfaction is the core driver of loyalty. However, in the case of … loyalty. A study among visitors of a music festival actually shows that a feeling of community has a greater impact on loyalty …

quality service. The dimensions predicting front-line employee satisfaction and loyalty were explored. Data was collected by … dimensions on satisfaction and loyalty. The results indicated that loyalty was best predicted by overall satisfaction, tangibles … and responsiveness. This study contributes to the understanding of service quality, satisfaction and employees’ loyalty …

explaining the generation of satisfaction and loyalty by tourists. The hypothetical effect of mediating or moderating variables … on the relationship between satisfaction and loyalty is also addressed. Specifically the role of consumers’ adjusted … expectations as mediating the relationship between satisfaction and loyalty is included in the cognitive-affective explanatory …

applications makes it essential for social network providers and marketers to identify the key factors leading to user loyalty. The … purpose of this paper is to identify the key factors that affect the loyalty of mobile social networks users. The proposed … attitude toward a mobile social network. The results also show the significant role of attitude and satisfaction on consumer …

and potential users, the purpose of the study is to investigate effects of perceptions on utilities, attitude …, satisfaction, loyalty, and intention to use for both cases of B2C and P2P car-sharing. Study 1 examines the effects of the level of … utility related to the levels of satisfaction and loyalty to existing users and intentions to use and expected satisfaction to …