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Subject
All
Satisfaction
Customer satisfaction
15,448
Kundenzufriedenheit
13,864
Service quality
6,492
Dienstleistungsqualität
6,301
Consumer behaviour
6,255
Konsumentenverhalten
6,084
Relationship marketing
5,853
Beziehungsmarketing
5,800
Zahlungsverkehr
4,123
Payment system
4,016
customer satisfaction
1,295
Online-Handel
1,062
Online retailing
1,059
Customer service
1,056
Job satisfaction
1,032
Arbeitszufriedenheit
1,030
Kundenservice
999
USA
939
Qualitätsmanagement
934
Electronic Commerce
917
United States
911
Quality management
908
Theorie
899
Theory
899
E-commerce
894
Urlaubsverhalten
894
Holiday behaviour
893
Einzelhandel
854
Retail trade
848
Loyalty
834
Emotion
830
Deutschland
800
Beschwerdemanagement
786
Complaint management
784
Vertrauen
783
Confidence
782
Bank
766
Germany
759
Brand image
733
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Online availability
All
Undetermined
748
Free
191
Type of publication
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Article
1,083
Book / Working Paper
109
Other
1
Type of publication (narrower categories)
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Article in journal
970
Aufsatz in Zeitschrift
970
research-article
68
Graue Literatur
32
Non-commercial literature
32
Working Paper
32
Arbeitspapier
31
Aufsatz im Buch
16
Book section
16
Conference paper
11
Konferenzbeitrag
11
Thesis
8
Hochschulschrift
3
Article
2
conceptual-paper
2
Case study
1
Fallstudie
1
viewpoint
1
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English
1,160
Undetermined
23
German
3
Indonesian
3
Lithuanian
2
Portuguese
1
Spanish
1
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Author
All
Han, Heesup
11
Pérez, Andrea
8
Buoye, Alexander
7
Sirgy, M. Joseph
7
Svensson, Göran
7
Aksoy, Lerzan
6
Gil Saura, Irene
6
Keiningham, Timothy
6
Lee, Wang-Sheng
6
Ladeira, Wagner Junior
5
Lin, Zhibin
5
McKinnish, Terra G.
5
Petrick, James F.
5
Santini, Fernando de Oliveira
5
Altinay, Levent
4
Cervera-Taulet, Amparo
4
Chen, Chun-Chu
4
Fatima, Johra Kayeser
4
Hyun, Sunghyup Sean
4
Lombart, Cindy
4
Mainardes, Emerson Wagner
4
McColl-Kennedy, Janet R.
4
Moliner-Velázquez, Beatriz
4
Park, Eunil
4
Prayag, Girish
4
Rodríguez del Bosque, Ignacio A.
4
Ryu, Kisang
4
Schiele, Holger
4
Su, LuJun
4
Söderlund, Magnus
4
Yu, Grace B.
4
Ahn, Jiseon
3
Ali, Faizan
3
Alrawadieh, Zaid
3
Balaji, M. S.
3
Benjamin, Daniel J.
3
Bilgihan, Anil
3
Billström, Anders
3
Botti, Simona
3
Bruce, Helen L.
3
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National Bureau of Economic Research
2
Erasmus Research Institute of Management
1
Fakulteta za Management, Univerza na Primorskem
1
ISM University of Management and Economics
1
International Institute of Social and Economic Sciences
1
Tinbergen Instituut
1
United States / Dept. of Agriculture / Economic Research Service
1
Vytautas Magnus University
1
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Published in...
All
Journal of retailing and consumer services
62
International journal of hospitality management
54
Journal of business research : JBR
43
Tourism management : research, policies, practice
31
The journal of services marketing
22
Tourism analysis : an interdisciplinary tourism & hospitality journal
20
Tourism management perspectives : TMP
18
Service business
17
International journal of contemporary hospitality management
13
Asia Pacific journal of marketing and logistics
11
International journal of bank marketing
11
Journal of Asian finance, economics and business : JAFEB
11
Journal of Services Marketing
11
Journal of hospitality and tourism insights
11
International journal of event and festival management
10
International journal of quality & reliability management
10
Journal of service management
10
International review on public and non-profit marketing
9
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
9
The international journal of bank marketing : IJBM
9
International business and economics research journal
8
The journal of business & industrial marketing
8
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
7
Journal of vocational behavior
7
Tourism review
7
Cogent business & management
6
Enlightening tourism : ET ; a pathmaking journal
6
Industrial marketing management : the international journal for industrial and high-tech firms
6
International journal of happiness and development
6
International journal of retail & distribution management
6
Journal of air transport management
6
Journal of financial services marketing
6
Journal of travel and tourism marketing
6
Global business and finance review
5
International journal of pharmaceutical and healthcare marketing : IJPHM
5
Journal of Islamic marketing
5
Journal of electronic commerce research : JECR
5
Journal of marketing analytics : JMA
5
Journal of the Academy of Marketing Science
5
Marketing intelligence & planning
5
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Source
All
ECONIS (ZBW)
1,087
Other ZBW resources
73
RePEc
22
BASE
8
EconStor
3
Showing
1
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10
of
1,193
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date (newest first)
date (oldest first)
1
Measurement and impact of customer experience in banking sector
Chahal, Hardeep
;
Dutta, Kamani
- In:
Decision
42
(
2015
)
1
,
pp. 57-70
Persistent link: https://www.econbiz.de/10010517230
Saved in:
2
Corporate social responsibility and customer
loyalty
: exploring the role of identification, satisfaction and type of company
Pérez, Andrea
;
Rodríguez del Bosque, Ignacio A.
- In:
The journal of services marketing
29
(
2015
)
1
,
pp. 15-25
Persistent link: https://www.econbiz.de/10010531150
Saved in:
3
Understanding B2B customer
loyalty
in the mobile telecommunication industry : a look at dedication and constraint
Yang, Shuiqing
- In:
The journal of business & industrial marketing
30
(
2015
)
2
,
pp. 117-128
Persistent link: https://www.econbiz.de/10010532118
Saved in:
4
Loyalty
, quality and satisfaction in FMCG retail market does
loyalty
in retailing exist?
Nessim, Kattysamir
;
Thurn, Emmie
;
Gustafsson, David
; …
- In:
Inventi impact: retailing & consumer services
(
2015
)
1
,
pp. 1-8
Persistent link: https://www.econbiz.de/10011377364
Saved in:
5
Influence of sustainable hospitality supply chain management on customers' attitudes and behaviors
Xu, Xun
;
Gursoy, Dogan
- In:
International journal of hospitality management
49
(
2015
),
pp. 105-116
Persistent link: https://www.econbiz.de/10011379962
Saved in:
6
Value dimensions in consumers' experience : combining the intra- and inter-variable approaches in the hospitality sector
Gallarza, Martina G.
;
Arteaga, Francisco
;
Del Chiappa, …
- In:
International journal of hospitality management
47
(
2015
),
pp. 140-150
Persistent link: https://www.econbiz.de/10011312536
Saved in:
7
Factors affecting Internet banking success : a comparative investigation between Indonesia and South Korea
Susanto, Aries
;
Lee, Hwansoo
;
Zo, Hangjung
;
Ciganek, …
- In:
Journal of global information management : an official …
21
(
2013
)
2
,
pp. 72-95
Persistent link: https://www.econbiz.de/10009767279
Saved in:
8
Personality, satisfaction, image, ambience, and
loyalty
: testing their relationships in the hotel industry
Jani, Dev
;
Han, Heesup
- In:
International journal of hospitality management
37
(
2014
),
pp. 11-20
Persistent link: https://www.econbiz.de/10010354251
Saved in:
9
Investigating temporal effects of risk perceptions and satisfaction on customer
loyalty
Ha, Hong Youl
;
Son, Hee-young
- In:
Managing service quality : MSQ ; an international journal
24
(
2014
)
3
,
pp. 252-273
Persistent link: https://www.econbiz.de/10010359565
Saved in:
10
The relationship between satisfaction and
loyalty
: a mediator analysis
Picón, Araceli
;
Castro, Ignacio
;
Roldán, José L.
- In:
Journal of business research : JBR
67
(
2014
)
5
,
pp. 746-751
Persistent link: https://www.econbiz.de/10010363348
Saved in:
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