The present study investigates the factors that affect visitors’ satisfaction and their future behavior. A survey based on the dimensions of SERVPERF among 632 visitors in two distinct in terms of atmosphere, exhibits and activities museums, the Archaeological Museum and the Museum for Science...

La ricerca sulla customer satisfaction di operatori e di direttori di 1° e 2° livello di un’Azienda Sanitaria Locale di Torino ha l’obiettivo di stimare lo scarto tra percezioni ed aspettative di qualità di operatori e di manager di 1° livello nei confronti dei dirigenti di riferimento...

This paper provides arguments in favor of using subjective questions as a proxy to measure welfare and well-being. This approach makes it possible to avoid having to define welfare and well-being means and having to identify the relevant indicators. Instead, individuals themselves define their...

A central finding in happiness research is that a person's income relative to the average income in her social reference group is more important for her life satisfaction than the absolute level of her income. This dependence of life satisfaction on relative income can be related to the...

By many objective measures the lives of women in the United States have improved over the past 35 years, yet we show that measures of subjective well-being indicate that women's happiness has declined both absolutely and relative to men. The paradox of women's declining relative well-being is...

Recently, building on the highly polarizing Stiglitz report, a growing literature suggests that statistical offices and applied researchers explore other aspects of human welfare apart from material well-being, such as job security, crime, health, environmental factors and subjective...

Social scientists are producing an ever growing stream of research findings, which is ever more difficult to oversee. As a result, capitalization on earlier investment declines and accumulation of knowledge stagnates. This situation calls for more research synthesis and interest in synthetic...

This paper shows that within-country happiness inequality has fallen in the majority of countries that have experienced positive income growth over the last forty years, in particular in developed countries. This new stylized fact comes as an addition to the Easterlin paradox, which states that...

This paper shows that within-country happiness inequality has fallen in the majority of countries that have experienced positive income growth over the last forty years, in particular in developed countries. This new stylized fact comes as an addition to the Easterlin paradox, which states that...

The growing literature studying the determinants of subjective wellbeing find that Mexicans report, on average, levels of life satisfaction that are above what would be predicted by the available objective measures of well-being. This paradox raises the following question: Are the drivers of...