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The effect of service quality on customer satisfaction, loyalty, and happiness in five Asian countries

Gong, Taeshik; Yi, Youjae - In: Psychology & marketing 35 (2018) 6, pp. 427-442

Persistent link: https://www.econbiz.de/10011970145

Responsible service employee behaviour and its impact on customer satisfaction during the coronavirus crisis

Oikarinen, Eeva-Liisa; Söderlund, Magnus - In: The international review of retail, distribution and … 32 (2022) 2, pp. 184-200

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Developing a decomposed alumni satisfaction model for higher education institutions

Hus, Sheng-Hsun; Wang, Yu-Che; Cheng, Chao-Jih; Chen, Yu-Fan - In: Total quality management & business excellence : an … 27 (2016) 9/10, pp. 979-996

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What changes in restaurant satisfaction during Covid-19? : an overview based on online reviews

Silva Farinha, Carlos; Tiago, Flávio Borges; Moreira … - In: Journal of tourism, sustainability and well-being 11 (2023) 1, pp. 13-26

Lately, online users have become avid content creators and consumers of brands and firms through reviews. These serve as sources to peers and reflect reviewers’ satisfaction levels with different elements of the experiences. Thus, online reviews are considered reliable sources of information...

Persistent link: https://www.econbiz.de/10014318030

Measuring service quality : the student as primary consumer

Hefer, Y.; Cant, Michael C. - In: International business and economics research journal 13 (2014) 6, pp. 1251-1260

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Dimensions of business-to-consumer (B2C) systems success in Kuwait : testing a modified DeLone and McLean IS success model in an e-commerce context

Rouibah, Kamel; Lowry, Paul Benjamin; Almutairi, Laila - In: Journal of global information management : an official … 23 (2015) 3, pp. 41-71

Persistent link: https://www.econbiz.de/10011287040

Effects of service fairness and service quality on tourists' behavioral intentions and subjective well-being

Su, LuJun; Huang, Songshan; Chen, Xiaohong - In: Journal of travel and tourism marketing 32 (2015) 3/4, pp. 290-307

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A study of guest's expectation and perception of hotel service quality : case of Khajuraho, India

Dixit, Saurabh Kumar - In: Enlightening tourism : ET ; a pathmaking journal 3 (2013) 2, pp. 125-141

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How perceived service quality influences students' satisfaction? : teachers' and students' perspectives

Lazibat, Tonći; Baković, Tomislav; Dužević, Ines - In: Total quality management & business excellence : an … 25 (2014) 8, pp. 923-934

Persistent link: https://www.econbiz.de/10010393798

The effect of service quality and product diversity on customer loyalty : the role of customer satisfaction and word of mouth

Tjahjaningsih, Endang; Ningsih, Dewi Handayani Untari; … - In: Journal of Asian finance, economics and business : JAFEB 7 (2020) 12, pp. 481-490

Persistent link: https://www.econbiz.de/10012672063

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