Chen, Haozhe; Anselmi, Kenneth; Falasca, Mauro; Tian, Yu - In: The International Journal of Logistics Management 28 (2017) 2, pp. 251-265
Purpose The field of returns management has become an important supply chain management topic. The purpose of this paper is to develop a conceptualization of returns management orientation (RMO), a topic that has been largely ignored by the academic community. Design/methodology/approach A...
