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Information Technology, Customer Satisfaction, and Profit : Theory and Evidence

Mithas, Sunil - 2016

This paper studies the effect of aggregate IT investments on customer satisfaction and profits at the firm level. Using data on 109 U.S. firms for the 1994-1996 and 1999-2006 periods, we find that aggregate IT investments have a positive association with customer satisfaction. However, the...

Persistent link: https://www.econbiz.de/10012707174

Information Technology and Firm Profitability : Mechanisms and Empirical Evidence

Mithas, Sunil; Tafti, Ali R.; Bardhan, Indranil; Goh, … - 2014

Do information technology (IT) investments improve firm profitability? If so, is this effect because such investments … profitability compare with that of advertising and research and development (R&D)? These are important questions because investments … positive impact on profitability. Importantly, the effect of IT investments on sales and profitability is higher than that of …

Persistent link: https://www.econbiz.de/10014225524

Electoral rules for mayors and incentives to pork-barrel : quasi-experimental evidence from German municipalities ; conference paper

Hessami, Zohal - 2014

This paper exploits a natural experiment in Hesse where a reform of the electoral rule from mayor appointment by the local council towards direct mayor elections was introduced during a phase-in period from 1993 to 1998. The end of the term of the last appointed mayor varies across...

Persistent link: https://www.econbiz.de/10010485272

Extensive margins of imports and profitability : first evidence for manufacturing enterprises in Germany

Wagner, Joachim - 2014 - This version: May 15, 2014

This paper uses a tailor-made newly available data set for enterprises from manufacturing industries in Germany to … countries imported from) and firm profitability. While both extensive margins are highly positively linked with firm …

Persistent link: https://www.econbiz.de/10010354163

Exports and firm profitability : quality matters!

Wagner, Joachim - 2014 - This version: March 18, 2014

profitability and the quality of exports in enterprises from manufacturing industries in Germany, one of the leading actors on the …

Persistent link: https://www.econbiz.de/10010257793

Is export diversification good for profitability? : first evidence for manufacturing enterprises in Germany

Wagner, Joachim - 2014 - This version: March 24, 2014

This paper uses a tailor-made newly available data set for enterprises from manufacturing industries in Germany to … the profitability of the exporting firms on the other hand. We find that profits tend to be larger in firms with less …

Persistent link: https://www.econbiz.de/10010258830

Is export diversification good for profitability? : first evidence for manufacturing enterprises in Germany

Wagner, Joachim - In: Applied economics 46 (2014) 31/33, pp. 4083-4090

Persistent link: https://www.econbiz.de/10010421776

Will German banks earn their cost of capital?

Dombret, Andreas R.; Gündüz, Yalın; Rocholl, Jörg - 2017

In recent years, the German banking sector has overcome major challenges such as the global financial crisis and the European debt crisis. This paper analyses a recent development as a particular determinant of the future outlook for the German banking sector. Interest rates are at historically...

Persistent link: https://www.econbiz.de/10011589380

From government to governance at the local level : some considerations based on data surveys with mayors and chief executive officers

Heinelt, Hubert; Kerrouche, Éric; Egner, Björn - In: State and local government reforms in France and …, (pp. 207-230). 2006

Persistent link: https://www.econbiz.de/10003470289

Does accrual accounting improve municipalities' efficiency? : evidence from Germany

Lampe, H. W.; Hilgers, Dennis; Ihl, C. - In: Applied economics 47 (2015) 40/42, pp. 4349-4363

Persistent link: https://www.econbiz.de/10011294562

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