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Estimation of penalty costs in service industries

Mitra, Amitava; Patankar, Jayprakash G. - In: Advances in business and management forecasting 9 (2013), pp. 47-57

Persistent link: https://www.econbiz.de/10009745405

The Sequential Incident Techniqe for Innovations (SITI) : an instrument for generating improvements and ideas in service processes

Decker, Alexander - 1997

Persistent link: https://www.econbiz.de/10000982421

The sequential incident technique for innovations (SITI) : a tool for generating improvements and ideas in service processes

Decker, Alexander; Meißner, Harald - In: Service quality and management, (pp. 187-226). 1999

Persistent link: https://www.econbiz.de/10001407691

Innovation and information technology in services

Licht, Georg; Moch, Dietmar - In: The Canadian journal of economics 32 (1999) 2, pp. 363-383

Persistent link: https://www.econbiz.de/10001382030

Evaluating the Impact of MEP Services on Establishment Performance : A Preliminary Empirical Investigation

Ordowich, Christopher - 2014

This work examines the impact of manufacturing extension services on establishment productivity. It builds on an earlier study conducted by Jarmin in the 1990s, by matching the Census of Manufacturers (CMF) with the Manufacturing Extension Partnership (MEP) customer and activity datasets to...

Persistent link: https://www.econbiz.de/10013065282

Innovation and information technology in services

Licht, Georg - 1997

The missing effect of investments of firms in information and communication technologies on productivity is studied by various recent papers (e.g. Oliner and Sichels 1994, Landauer 1995, Brynjolfsson and Hitt 1996). Several explanations are given for this missing link. Our paper deals with two...

Persistent link: https://www.econbiz.de/10013428107