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Service quality and customer satisfaction in liner shipping

Yuen, Kum Fai; Vinh Van Thai - In: International journal of quality and service sciences 7 (2015) 2/3, pp. 170-183

Persistent link: https://www.econbiz.de/10011400404

A study of the influence of sustainable management activities on customer satisfaction and long-term orientation in the shipping industry : evidence from users of Korean flagged sh...

Shin, Youngran; Vinh Van Thai - In: International journal of shipping and transport … 8 (2016) 1, pp. 1-20

Persistent link: https://www.econbiz.de/10011503711

The impact of corporate social responsibility on customer satisfaction, relationship maintenance and loyalty in the shipping industry

Shin, Youngran; Vinh Van Thai - In: Corporate social responsibility and environmental management 22 (2015) 6, pp. 381-392

Persistent link: https://www.econbiz.de/10011449703

Do corporate sustainable management activities improve customer satisfaction, word of mouth intention and repurchase intention? : empirical evidence form the shipping industry

Shin, Youngran; Vinh Van Thai; Grewal, Devinder; Kim, … - In: The international journal of logistics management 28 (2017) 2, pp. 555-570

Persistent link: https://www.econbiz.de/10011655355

Managing disruptions in the maritime industry : a systematic literature review

Thanh-Thuy Nguyen; Dung Thi My Tran; Truong Ton Hien Duc; … - In: Maritime business review 8 (2023) 2, pp. 170-190

Persistent link: https://www.econbiz.de/10014288253

Exploring the antecedents of high mobility among ship officers : empirical evidence from Australia

Caesar, Livingstone Divine; Cahoon, Stephen; Fei, Jiangang - In: Maritime policy & management 48 (2021) 1, pp. 109-128

Persistent link: https://www.econbiz.de/10012484441

Industrial revolutions and transition of the maritime industry : the case of Seafarer's role in autonomous shipping

Shahbakhsh, Mehrangiz; Emad, Gholam Reza; Cahoon, Stephen - In: The Asian Journal of Shipping and Logistics 38 (2022) 1, pp. 10-18

Digital transformation and automation in the shipping industry is resulting disruptive changes to ship design, operations, and manning that aim to enhance safety, efficiency, and the environmental sustainability of maritime logistics. While there is growing research interest in these areas,...

Persistent link: https://www.econbiz.de/10013411763

Employment brand strategy for the shortage of seafarers

Thai, Vinh V.; Latta, Timothy - In: International journal of shipping and transport … 2 (2010) 4, pp. 411-428

Persistent link: https://www.econbiz.de/10008697524