Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Research Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Retain my current filters
~subject:"Schweden"
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
Measuring service experience:...
Similar by person
Narrow search
Delete all filters
| 1 applied filter
Year of publication
From:
To:
Subject
All
Schweden
Dienstleistungsqualität
26
Service quality
26
Services
26
Dienstleistung
24
Sweden
24
Beziehungsmarketing
23
Dienstleistungssektor
23
Innovation
23
Relationship marketing
23
Service industry
23
Service-dominant logic
21
Service-Dominant Logic
19
Customer satisfaction
17
Kundenintegration
17
Service innovation
17
Betriebliche Wertschöpfung
16
Customer integration
16
Value creation
16
Consumer behaviour
15
Kundenzufriedenheit
15
Innovationsmanagement
12
Dienstleistungsinnovation
11
Konsumentenverhalten
11
Innovation management
10
Nachhaltige Entwicklung
10
Sustainable development
10
Customer experience
9
Customer service
9
Kundenservice
9
Business services
8
Dienstleistungsmanagement
8
Lieferantenmanagement
8
Organisatorischer Wandel
8
Organizational change
8
Service management
8
Supplier relationship management
8
Unternehmensdienstleistung
8
Beschwerdemanagement
7
Complaint management
7
more ...
less ...
Online availability
All
Undetermined
1
Type of publication
All
Article
13
Book / Working Paper
10
Type of publication (narrower categories)
All
Article in journal
9
Aufsatz in Zeitschrift
9
Aufsatz im Buch
4
Book section
4
Collection of articles of several authors
1
Collection of articles written by one author
1
Company information
1
Firmeninformation
1
Graue Literatur
1
Hochschulschrift
1
Non-commercial literature
1
Sammelwerk
1
Sammlung
1
Thesis
1
more ...
less ...
Language
All
English
17
Swedish
5
German
1
Author
All
Edvardsson, Bo
21
Enquist, Bo
4
Gustafsson, Anders
4
Witell, Lars
4
Friman, Margareta
2
Kristensson, Per
2
Nyström, Harry
2
Pareigis, Jörg
2
Walter, Ute
2
Davidsson, Nina
1
Dickson, Duncan
1
Echeverri, Per
1
Ford, Robert C.
1
Gebauer, Heiko
1
Magnusson, Leif
1
Meiren, Thomas
1
Paiola, Marco
1
Pedersen, Tore
1
Sandén, Bodil
1
Schäfer, Adrienne
1
Strandvik, Tore
1
Öström, Åsa
1
more ...
less ...
Institution
All
Institutionen för Ekonomi och Statistik <Uppsala>
1
Published in...
All
Rapport från Institutionen för Ekonomi och Statistik
3
International journal of quality and service sciences
2
Journal of service management
2
Managing service quality : MSQ ; an international journal
2
Am Puls wirtschaftlicher Entwicklung : Dienstleistungstrends
1
Avhandling / Göteborgs Universitet, Psykologiska Institutionen
1
Innovation of strategic reflexivity
1
International journal of services technology and management
1
Journal of retailing and consumer services
1
Management, organizations and society
1
Organizational dynamics : a quarterly review of organizational behavior for professional managers
1
Routledge series in management, organization and society
1
Service quality and management
1
Sveriges Lantbruksuniversitet, Institutionen för Ekonomi och Statistik, Rapport
1
The handbook of innovation and services : a multi-disciplinary perspective
1
more ...
less ...
Source
All
ECONIS (ZBW)
23
Showing
1
-
10
of
23
Sort
relevance
articles prioritized
date (newest first)
date (oldest first)
1
Exploring internal mechanisms forming customer servicescape experiences
Pareigis, Jörg
;
Echeverri, Per
;
Edvardsson, Bo
- In:
Journal of service management
23
(
2012
)
5
,
pp. 677-695
Persistent link: https://www.econbiz.de/10009666543
Saved in:
2
Exploring the role of the service environment in forming customer's service experience
Pareigis, Jörg
;
Edvardsson, Bo
;
Enquist, Bo
- In:
International journal of quality and service sciences
3
(
2011
)
1
,
pp. 110-124
Persistent link: https://www.econbiz.de/10009012257
Saved in:
3
Effects of critical incidents on consumer satisfaction
Friman, Margareta
-
2000
Persistent link: https://www.econbiz.de/10001487443
Saved in:
4
The role of predicted, on-line experienced and remembered satisfaction in current choice to use public transport services
Pedersen, Tore
;
Friman, Margareta
;
Kristensson, Per
- In:
Journal of retailing and consumer services
18
(
2011
)
5
,
pp. 471-475
Persistent link: https://www.econbiz.de/10009300053
Saved in:
5
Företagsstrategier för produktutveckling : [Mit engl. Zsfassung.]
Edvardsson, Bo
-
1981
Persistent link: https://www.econbiz.de/10000013826
Saved in:
6
Företagsstrategier för forskning och utveckling : fallstudier av fyra företag som tillverkar lantbruksmaskiner
Edvardsson, Bo
-
1980
Persistent link: https://www.econbiz.de/10002104832
Saved in:
7
Konsumenters värdering av nya livsmedelsprodukter : consumers evaluation of new food products
Edvardsson, Bo
-
1981
Persistent link: https://www.econbiz.de/10002104869
Saved in:
8
Management i tjänstesamhället
Edvardsson, Bo
(
contributor
)
-
1988
-
1. upl
Persistent link: https://www.econbiz.de/10000740280
Saved in:
9
Tjänstesverige
Edvardsson, Bo
;
Magnusson, Leif
-
1988
Persistent link: https://www.econbiz.de/10000754882
Saved in:
10
Research and development strategies for Swedish companies in the farm machinery industry
Nyström, Harry
;
Edvardsson, Bo
-
1978
Persistent link: https://www.econbiz.de/10000632098
Saved in:
1
2
3
Next
Last
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
