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In recent decades, the European postal industry has undergone profound reforms, which aim to promote competition while simultaneously maintaining a high level of universal services for consumers. It is often put forth that market opening and the emergence of competition will foster innovation in...
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in öffentlichen Dienstleistungen konkret: in Krankenhäusern, bei der Post sowie in den kommunalen Verwaltungen und … Diensten in Deutschland, Österreich und der Schweiz. Dabei nehmen die Beiträger/innen konsequent die Perspektive der …
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