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Service business development in small and medium capital goods manufacturing companies

Gebauer, Heiko; Paiola, Marco; Edvardsson, Bo - In: Managing service quality : MSQ ; an international journal 20 (2010) 2, pp. 123-139

Persistent link: https://www.econbiz.de/10003964459

An investigation of antecedents for the development of customer support services in manufacturing companies

Gebauer, Heiko - In: Journal of business-to-business marketing 14 (2007) 3, pp. 59-93

Persistent link: https://www.econbiz.de/10003522348

Schweizer Industrieunternehmen im globalen Markt

Gebauer, Heiko; Fleisch, Elgar - In: Industriestandort Schweiz : Gegenwart und Zukunft der …, (pp. 21-45). 2007

Persistent link: https://www.econbiz.de/10003473016

Management policies of Swiss product-manufacturing companies : critical factors in international competition (part 1)

Gebauer, Heiko; Fischer, Thomas; Fleisch, Elgar - In: Business strategy series 10 (2009) 3, pp. 111-120

Persistent link: https://www.econbiz.de/10003930618

Management policies of Swiss product-manufacturing companies : critical factors in international competition (part 2)

Gebauer, Heiko; Fischer, Thomas; Fleisch, Elgar - In: Business strategy series 10 (2009) 3, pp. 121-128

Persistent link: https://www.econbiz.de/10003930619

Value co-creation as a determinant of success in public transport services : a study of the Swiss Federal Railway operator (SBB)

Gebauer, Heiko; Johnson, Mikael; Enquist, Bo - In: Managing service quality : MSQ ; an international journal 20 (2010) 6, pp. 511-530

Persistent link: https://www.econbiz.de/10008778627

The role of organisational capabilities in the formation of value networks in public transport services

Gebauer, Heiko; Johnson, Mikael; Enquist, Bo - In: Management research review 35 (2012) 7, pp. 556-576

Persistent link: https://www.econbiz.de/10009573314

Exploitation or exploration in service business development? : insights from a dynamic capabilities perspective

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Understanding products as services : how the internet and AI are transforming product companies : with 66 actionable product-service patterns$by hFelix Wortmann (University of St....

Wortmann, Felix; Gebauer, Heiko; Lamprecht, Claudio; … - 2024 - First edition

In the realm of global commerce, Europe has long been renowned for its exceptional hardware products, dominating markets with its machine tools and luxury automobiles. However, it has lost the Internet game and consumes almost all Internet services from the USA and has China on the rise in all...

Persistent link: https://www.econbiz.de/10015045519