//--> //--> //-->
Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Research Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Retain my current filters
~subject:"Selbstbedienung"
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
Begin with trust : the first s...
Similar by person
Narrow search
Delete all filters
| 1 applied filter
Year of publication
From:
To:
Subject
All
Selbstbedienung
Beziehungsmarketing
9
Consumer behaviour
8
Konsumentenverhalten
8
Relationship marketing
8
Dienstleistungsqualität
7
Service quality
7
Customer satisfaction
6
Kundenzufriedenheit
6
Dienstleistungssektor
5
Service industry
5
Theorie
5
Theory
5
USA
4
United States
4
Customer service
3
Kundenservice
3
service operations
3
Betriebliches Informationssystem
2
Business intelligence system
2
Competition
2
Data envelopment analysis
2
Dienstleistung
2
Dienstleistungsmanagement
2
Financial sector
2
Finanzsektor
2
Führungspersönlichkeit
2
Führungsstil
2
Investitionsentscheidung
2
Investment decision
2
Kundenmanagement
2
Leadership personality
2
Leadership style
2
Self-service
2
Service management
2
Wettbewerb
2
customer compatibility
2
customer profitability
2
online banking
2
1998-1999
1
more ...
less ...
Type of publication
All
Article
2
Type of publication (narrower categories)
All
Article in journal
2
Aufsatz in Zeitschrift
2
Language
All
English
2
Author
All
Campbell, Dennis W.
2
Buell, Ryan W.
1
Frei, Frances
1
Frei, Frances X.
1
Published in...
All
Management science : journal of the Institute for Operations Research and the Management Sciences
1
Production and operations management : an international journal of the Production and Operations Management Society
1
Source
All
ECONIS (ZBW)
2
Showing
1
-
2
of
2
Sort
relevance
articles prioritized
date (newest first)
date (oldest first)
1
Are self-service customers satisfied or stuck?
Buell, Ryan W.
;
Campbell, Dennis W.
;
Frei, Frances X.
- In:
Production and operations management : an international …
19
(
2010
)
6
,
pp. 679-697
Persistent link: https://www.econbiz.de/10008796721
Saved in:
2
Cost structure, customer profitability, and retention implications of self-service distribution channels : evidence from customer behavior in an online banking channel
Campbell, Dennis W.
;
Frei, Frances
- In:
Management science : journal of the Institute for …
56
(
2010
)
1
,
pp. 4-24
Persistent link: https://www.econbiz.de/10003946147
Saved in:
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
//-->