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Book Reviews - Services Market...
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Selling
Dienstleistung
25
Marketing
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Relationship marketing
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Beziehungsmarketing
15
Consumer behaviour
14
Konsumentenverhalten
13
Service quality
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Dienstleistungsqualität
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Dienstleistungsmarketing
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Services
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Service industry
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Cause-related marketing
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Customer satisfaction
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Innovation
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Kundenwert
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Kundenzufriedenheit
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Qualität
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Theory
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Marketingmanagement
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Berry, Leonard L.
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Parasuraman, A.
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Zeithaml, Valarie A.
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Bitner, Mary Jo
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Rastalsky, Hartmut J. H.
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ECONIS (ZBW)
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Contextual cues and consumer satisfaction : the role of physical surroundings and employee behaviors in service settings
Bitner, Mary Jo
-
1987
Persistent link: https://www.econbiz.de/10000803699
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2
Delivering quality service : balancing customer perceptions and expectations
Zeithaml, Valarie A.
;
Parasuraman, A.
;
Berry, Leonard L.
-
1990
Persistent link: https://www.econbiz.de/10000083054
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3
Qualitätsservice : was Ihre Kunden erwarten - was Sie leisten müssen
Zeithaml, Valarie A.
;
Parasuraman, A.
;
Berry, Leonard L.
-
1992
Persistent link: https://www.econbiz.de/10009700995
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