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Managing a global retail brand in different markets : meta-analyses of customer responses to service encounters
Bolton, Ruth N.; Gustafsson, Anders; Tarasi, Crina O.; … - In: Journal of retailing 98 (2022) 2, pp. 294-314
Persistent link: https://www.econbiz.de/10013364286
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Calidad percibida y satisfacción de los espectadores de fútbol
Navarro-García, Antonio; Reyes-García, María Eugenia; … - In: Investigaciones Europeas de Dirección y Economía de … 20 (2014) 2, pp. 87-94
The main objective of this study is to determine the influence of service quality on satisfaction of football … the Spanish First Division, reveal three main conclusions: (i) the quality of service of a football event is determined by … quality of positively affects service satisfaction experienced by the viewer part associated with football event; (iii) in …
Persistent link: https://www.econbiz.de/10011984995
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Investigating the impact of service quality dimensions on reputation and brand trust
Esmaeilpour, Majid; Sayadi, Amrollah; Mirzaei, Mahnaz - In: International Journal of Business and Economic Sciences … 10 (2017) 3, pp. 7-17
Purpose: The objective of this study was to investigate the impact of service quality dimensions on brand reputation … modeling was used to analyze the data through Smart PLS software. Findings: The findings reveal that all dimensions of service … impact of service quality dimensions and the level of impact of each dimension on brand reputation and trust, in order to …
Persistent link: https://www.econbiz.de/10011932797
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Calidad percibida y satisfacción de los espectadores de fútbol
Navarro García, Antonio; Reyes-García, María Eugenia; … - In: Investigaciones europeas de Dirección y Economía de … 20 (2014) 2, pp. 87-94
The main objective of this study is to determine the influence of service quality on satisfaction of football … the Spanish First Division, reveal three main conclusions: (i) the quality of service of a football event is determined by … quality of positively affects service satisfaction experienced by the viewer part associated with football event; (iii) in …
Persistent link: https://www.econbiz.de/10011957778
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Revenue versus incentive: Theory and empirical analysis of franchise royalties
Maruyama, Masayoshi; Yamashita, Yu - In: Journal of the Japanese and International Economies 34 (2014) C, pp. 154-161
provides an explanation for higher royalty rates for service-type franchises. …
Persistent link: https://www.econbiz.de/10011077356
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The Relationship between Internal Satisfaction and External Satisfaction amongst Hotel Customers in Malaysia
Yunus, NKY - Volkswirtschaftliche Fakultät, … - 2012
satisfaction, such as customer satisfaction towards the service and facilities provided by the hotel. The main focus of the study …
Persistent link: https://www.econbiz.de/10011107961
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CALIDAD PERCIBIDA Y SATISFACCIÓN DE LOS ESPECTADORES DE FÚTBOL / PERCEIVED QUALITY AND SATISFACTION OF SPECTATORS FOOTBALL
Navarro-García, Antonio; Eugenia Reyes-García, María; … - In: Investigaciones Europeas de Dirección y Economía de … 20 (2014) 2, pp. 87-94
is to determine the influence of service quality on satisfaction of football spectators, looking scarcely investigated in … three main conclusions: (i) the quality of service of a football event is determined by both tangibles — infrastructure — as … intangible — quality and delivery of equipment, and management of the board; (ii) the quality of positively affects service …
Persistent link: https://www.econbiz.de/10010762060
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Investigating the impact of service quality dimensions on reputation and brand trust
Esmaeilpour, Majid; Sayadi, Amrollah; Mirzaei, Mahnaz - In: International journal of business and economic sciences … 10 (2017) 3, pp. 7-17
Purpose: The objective of this study was to investigate the impact of service quality dimensions on brand reputation … modeling was used to analyze the data through Smart PLS software. Findings: The findings reveal that all dimensions of service … impact of service quality dimensions and the level of impact of each dimension on brand reputation and trust, in order to …
Persistent link: https://www.econbiz.de/10011823495
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Models for Drone Delivery of Medications and Other Healthcare Items
Scott, Judy E.; Scott, Carlton H. - In: International Journal of Healthcare Information Systems … 13 (2018) 3, pp. 20-34
timely, efficient, and economical drone healthcare delivery service to potentially save lives. …
Persistent link: https://www.econbiz.de/10012045226
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A Comparison of Two Heuristic Methods for the p‐Median Problem with and without Maximum Distance Constraints
Rahman, Shams‐ur; Smith, David K. - In: International Journal of Operations & Production Management 11 (1991) 6, pp. 76-84
The performance of Ardalan′s heuristic is compared with that of Teitz and Bart for the location of service facilities … location problem: p ‐median and p ‐median with maximum distance constraints. The results indicate that the Teitz and Bart …
Persistent link: https://www.econbiz.de/10014790312