Despite the rapid growth and lure of the service sector, entrepreneurs are well advised to consider the numerous … competitive challenges encountered when owning and operating a service business. The unique nature of services (i.e. intangibility …, heterogeneity, perishability, simultaneity) serves as a backdrop to accentuate the competitive landscapes in the service sector. To …

Purpose The purpose of this paper is to explore influencing factors that affect the effectiveness of service recovery … authors investigate the roles of recovery speed and failure severity in the service recovery process using social network …. In contrast, responses that provide further directions poses negative effect on service recovery outcomes. There is a …

Despite the importance of the service sectors in the world economy, research related to services only recently … goods marketing. This article highlights the importance and characteristics of the service sector in the Western world and … the Arab Gulf. It has been argued that the Arab Gulf States are service societies where more than 60 per cent of their …

service quality between developed and developing countries. Derives specific hypotheses for each of the service quality …

capture the organizational arrangements of a complex engineering service enterprise. The focal case study is between a public … enterprise, highlighting the complexity of value co‐creation in service enterprises and the interdependencies between … organizational units. Design/methodology/approach – Development of the Enterprise Image has drawn on research within the service …