In this paper we examine the impact of mandated reservations for female sarpanchs in the gram panchayats on perceptions of service delivery and women's democratic participation. Using survey data from the Sangli district, Maharashtra, we find that the availability of basic, public services is...

Municipal employees have come under fire for poor performance and conduct in their work as some engage in corruption and others are not qualified enough to discharge their duties to the required levels. Employee training and development has become one of the key aspects in improving employee...

New government service delivery models based on a “franchise” metaphor are being proposed recently to allow more citizen-centric service delivery by decoupling the government’s internal departmental structure from the way services are presented and delivered to citizens. In order to...

ENGLISH ABSTRACT: "The South African Constitution (1996) promotes the improvement of liVing environments andlivelihoods for all constituents by means of a developmental approach to local governance" (IDASA,2005:2). The development role of local government can be understood through the...

The Department of the Premier: Orgnisational Development is mandated to coordinate provincial intervention that will assist the provincial departments of the Western Cape to improve the efficiency of their service delivery. Increasing customer demand for quality services have virtually forced...

The Development Centres are perceived as tools to address social problems such as poverty and unemployment in the communities through the running of income-generating projects and skills training programmes. A case study method was employed to investigate the Stanza Development Centre that is...

Internet-connected sensor technologies have recently been used to monitor water service infrastructure in remote settings. In this study, 397 groundwater pumps were observed in Plateau State, Nigeria over 12 months in 2021. Two hundred of these sites were instrumented with remotely reporting...

To improve on service delivery, the challenge is to ensure that the correctional officials understand and are skilled in dealing with demands for better standard of service delivery by the public. There is a perception that current training programmes are too fragmented and that training does...

Within the South African framework of transition, constitutional development andof the Municipal Systems Act of 2000, the Integrated Development Planning andbudgeting processes represent a significant shift away from past planning approaches in South Africa. Hitherto, planning systems were...