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The role of regulation and financial compensation on trust recovery

Gasparotto, Lisiane Santos; Pacheco, Natália Araújo; … - In: Australasian marketing journal 26 (2018) 1, pp. 10-16

Persistent link: https://www.econbiz.de/10011880447

Whom do customers blame for a service failure? : effects of thought speed on causal locus attribution

Pacheco, Natália Araújo; Geuens, Maggie; Santos, … - In: Journal of retailing and consumer services 40 (2018), pp. 60-65

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Would you try it again? : dual effects of customer mindfulness on service recovery

Martinez, Luisa M.; Pacheco, Natália Araújo; Ramos, … - In: Journal of retailing and consumer services 74 (2023), pp. 1-13

Persistent link: https://www.econbiz.de/10014364668

Apps for mobile banking and customer statisfaction : a cross-cultural study

Sampaio, Cláudio Hoffmann; Ladeira, Wagner Junior; … - In: The international journal of bank marketing : IJBM 35 (2017) 7, pp. 1131-1151

Persistent link: https://www.econbiz.de/10011815044

Apps for mobile banking and customer satisfaction: a cross-cultural study

Sampaio, Cláudio Hoffmann; Ladeira, Wagner Junior; … - In: International Journal of Bank Marketing 35 (2017) 7, pp. 1133-1153

Purpose By specifically focussing on the use of mobile banking apps, the purpose of this paper is to examine how perceived justice moderates the relationship between the benefits offered by mobile banking and the consequences of satisfaction with mobile banking. This research employs a model in...

Persistent link: https://www.econbiz.de/10014761015