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CRM project management in the service industry in Hong Kong

Man, Chi Wah; Leung, Hareton - In: Challenges in information technology management : …, (pp. 161-167). 2008

Persistent link: https://www.econbiz.de/10003726876

The impact of employee satisfaction on quality and profitability in high-contact service industries

Yee, Rachel W. Y.; Yeung, Andy C. L.; Cheng, T. C. E. - In: Journal of operations management 26 (2008) 5, pp. 651-668

Persistent link: https://www.econbiz.de/10003766808

Factors affecting usage of information technology in support of knowledge sharing : a multiple case study of service organizations in Hong Kong

Chow, Ngai-keung - In: Journal of global information management : an official … 19 (2011) 2, pp. 45-66

Persistent link: https://www.econbiz.de/10009247162

When competency-based pay relates to creative performance : the moderating role of employee psychological need

Hon, Alice H. Y. - In: International journal of hospitality management 31 (2012) 1, pp. 130-138

Persistent link: https://www.econbiz.de/10009406145

Report on ... annual surveys of storage, communication, banking, financing, insurance and business services

Hong Kong / Business Services Statistics Section - 2001-2009: Xianggang : [Verlag nicht ermittelbar] - 1999(2001) - 2008(2009)

Persistent link: https://www.econbiz.de/10009512628

Interaction behaviors leading to comfort in the service encounter

Lloyd, Alison E.; Luk, Sherriff T. K. - In: The journal of services marketing 25 (2011) 3, pp. 176-189

Persistent link: https://www.econbiz.de/10009230975

Cangkuye-tongxunye-yinhangye-caiwuye-baoxianye-ji-shangyong-fuwuye-annian-tongji-diaocha-baogao

Hong Kong / Business Services Statistics Section - Xianggang - 2003 -

Persistent link: https://www.econbiz.de/10002835633

The South China services megalopolis : economic integration between Hong Kong and the Pearl River Delta

Chan, Wai-kwan - In: Developing a competitive Pearl River Delta in South …, (pp. 131-144). 2006

Persistent link: https://www.econbiz.de/10003365412

Tasks for Hong Kong's economy in the new era : shift to a service-oriented economy and introduction of a comprehensive competition policy

Marŭya, Toyojirō - In: Hong Kong economy and society : challenges in the new era, (pp. 1-14). 1998

Persistent link: https://www.econbiz.de/10001325018

A Study on the Korea-China FTA Service Negotiation Strategies : Focused on the Implications from China-Hong Kong Cepa Service Concessions

Yeo, Jina - 2014

This study analyzes China's service concessions under the General Agreement on Trade in Services (GATS), as well as the service concessions included in the FTAs that China has signed so far, including the CEPA with Hong Kong. The objective is to determine the extent to which the Chinese service...

Persistent link: https://www.econbiz.de/10013060224

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