Written by some of the most distinguished authors in the field, this book elucidates the critical and complex relationships between services, production and innovation. The authors discuss the limitations of current theories to explain service productivity and innovation, and call for a...

The growth of the services sector has profoundly transformed developed societies, their economic characteristics, their occupational structures, and even their political priorities and value systems. No comprehensive theory of his growth exists, but for three centuries a number of major...